ServLine addresses challenges for both water utilities and their customers. Lawrence County, located along Ohio’s southern border by the Ohio River, has around 25,000 households, with over half relying on Hecla Water Association for their water needs. Tony Howard, the...
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn how the utility's bad debt was reduced when the ServLine program paid for residents' water...
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn about the excellent customer service the district's residents have received from the...
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn about his utility's and residents' experiences with the benefits of the ServLine program.
Ken G. of Hermitage, Tennessee, often spent time away from his home during the winter months. As a retiree, it wasn’t a problem for him to secure his home and enjoy himself somewhere else. Unfortunately, after one of Ken’s trips, he came home to an unpleasant surprise...
In addition to public infrastructure challenges, water systems are dedicating resources to support customers with myriad private infrastructure issues. An average household in the U.S. uses about 300 gallons of water every day, 12% of which is lost to water leaks from...
Judy B. of Annandale, Virginia learned about HomeServe residential repair plans through a program with her utility, Dominion. She had been living in her home for about 50 years and, as a senior citizen living alone, she thought it would be wise to take some worry off...
Danielle W. of Omaha was headed home on a weekday afternoon after work with her children when she turned onto her street and saw there had been a substantial change from when her family had left that morning – the street had been dug up. “We hadn’t had a problem (with...
Ronald P. of Cornelius, North Carolina had the shock of the century upon opening his quarterly water bill in early July. The number he’d typically expect to see was nearly quadrupled. After reading over a few times to make sure he saw his balance correctly, Ronald...
City of Arlington customer Cynthia C. has always felt a sense of community on her street, and one recent August evening proved no different. Her neighbor reached out to let Cynthia know that there was water bubbling up from her front lawn. Upon a quick look herself,...
When Maryland resident Tony learned from his city’s municipal office about upcoming emergency home repair plans for residents, he didn’t hesitate to sign up. With an expansive lawn, his sewer service line stretched approximately 100 feet to connect his home to the...
Dennis, a resident of Rock Hall, Maryland, received a call from his water utility following their quarterly water meter reading. To his surprise, the meter indicated that his household had used an astonishing 100,000 gallons of water over the past three months. The...
When Viola customer Ida R. saw a neighbor having water line work done in their Orangeburg, New York, neighborhood, she was curious. When she asked about it, she learned that her neighbor had an emergency home repair plan through a partnership between Veolia, their...
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