Why Community Impact Isn’t Just a Program at HomeServe — It’s a Opportunity
When most people think about home repair services, they picture a technician replacing a leaky pipe or fixing a broken boiler. What they don’t picture is that same service plan funding a child’s accessible playground, keeping a family’s water running or helping revitalize a city block. But that’s exactly what’s happening in communities across the country.
When Homeowners Win, Communities Win, Too
There’s a question I get asked often in my role: What does HomeServe do?
The easy answer I typically give is that we help homeowners avoid the financial burden and tremendous inconvenience of an unexpected plumbing failure or a broken heating system. That’s true — and it matters enormously to the families we serve every day.
But there’s a more nuanced answer that I think deserves more attention and that makes me so proud to be part of HomeServe. Let me explain further.
What happens when a community partners with HomeServe?
When a municipality or utility partners with HomeServe to make our optional home repair service plans available to their residents or customers, something powerful happens beyond the individual homeowner transaction. For many of our partners, this model generates revenue-sharing payments back to those communities. And what our partners do with those funds is, frankly, inspiring.
Across the country, our partner municipalities and utilities are directing HomeServe program income toward some of the most pressing needs in their communities. Here’s what that looks like when it comes to ensuring one of the most basic needs of all — access to water:
Keeping the Water on for Families Who Need It Most
Access to clean, reliable water is a necessity. Yet too many families face the threat of disconnection because they can’t afford their utility bills. HomeServe partners have used program funds to change that.
For example, in Arlington, Texas, a decade-long partnership between HomeServe’s Service Line Warranties of America and the city has generated more than $500,000 for the Care and Share Fund, a lifeline that in 2025 alone helped 695 residents struggling to cover their municipal utility bills. In Columbia, South Carolina, every dollar generated by the city’s partnership with HomeServe flows directly into its Customer Assistance Program, helping residents who are struggling to pay their water and sewer bills.
At the far western tip of Texas in El Paso, nearly $300,000 in HomeServe contributions to the AguaCares program have helped keep low-income customers connected to safe drinking water in the city. And over on the east coast in Suffolk County, New York, one of our newer partners, the Suffolk County Water Authority, is using revenue generated exclusively through its HomeServe partnership to launch a first-of-its-kind Innovation in Water Research Fund, supporting innovative projects at the forefront of the water industry.
Investing in the Broader Community
Some partners have taken an even wider view of what community investment means. In Orem, Utah, the city used program funds to help construct the All Together Playground, a fully wheelchair-accessible, all-abilities space designed so children with disabilities can play alongside their peers, without barriers. In Morgantown, West Virginia, funds received through the partnership are supporting the development of a Watershed Protection Program, focused primarily on the area surrounding the local dam and reservoir. The Program is designed to protect this critical water resource by improving land management practices, reducing potential sources of pollution and preserving the natural systems that help maintain water quality.
Two Good Things at Once
This is what I find most remarkable about the HomeServe model: when a homeowner enrolls in a protection plan, two good things happen simultaneously. They protect their own household from financial hardship — and at the same time, they may be helping to fund community-wide initiatives that support their neighbors.
For municipalities and utilities, a HomeServe partnership isn’t just a value-added service offering. It can become a sustainable, recurring source of community funding that can be directed toward the needs that matter most to local leaders and residents.
Partnering with HomeServe is an investment in the entire community
I’m proud of what HomeServe does for our 4.6 million individual homeowners every day. But I’m equally proud of what many of our partners are doing with the resources our program generates, leaving communities better off because of it. These stories are one of the many reasons I believe what we’re building here matters far beyond the sale of a service plan or the systems in any single home we repair.