Case Study: Tuscon, AZ Municipalities that partner with the NLC Service Line Warranty Program receive a revenue share from policies sold that can be dedicated to a wide variety of beneficial community programs. The City of Tucson, Arizona, utilizes the funding to...
The Jackson Township Municipal Utilities Authority has turned a program that educates residents about their service line responsibilities and provides repair assistance into a resource that benefits the entire community. Jackson...
Case Study: Baton Rouge, LA Linda J. of Baton Rouge learned the hard way that all home warranties are NOT created equal. She thought she was covered in the case of an emergency home repair – after all, she had a plumbing policy from a national home warranty company...
Baltimore City is nearly 300 years old and encompasses 92 square miles, more than 620,000 residents, and countless icons – the Inner Harbor, Mount Vernon, Fort McHenry, the home of the Preakness Stakes, Camden Yards, and Johns...
Tony R. of Wichita had grown up in his grandparents’ home on Waco Avenue, and he returned to the home that had been in his family since 1942 when it came into his possession ten years ago. That was when he noticed the plumbing problems: much of the home had low...
Janet K. of Memphis knew there was a problem with roots invading her sewer system for years. Her church had stepped in to help her by hiring a plumber to clear the sewer line once before when the clog was especially bad. She had a fixed income, was widowed and on...
In early January, there was a knock on Dolores K.’s front door and a Buffalo Water representative told the 81-year-old woman a sinkhole in the road in front of her house was caused by a leak in her water service line – and she had 24 hours to have it repaired or her...
San Diego was the first city in California to embrace the National League of Cities (NLC) Service Line Warranty Program, and, as the City’s Preferred Service Line Warranty Partner, the repair service program raises awareness...
Itzel Perez Dominguez considered the purchase of a home – her first – carefully. She knew she’d be responsible for the mortgage, homeowners insurance and taxes, and she reviewed her options thoroughly before committing to buying a home in Minneapolis. Buying a home...
When Peter B. of Edina, Minnesota, had a water line break, he avoided a costly repair because he was covered by the National League of Cities (NLC) Service Line Warranty Program. “Your service was worth every penny,” he said. “We had a service line break in the dead...
Flush against the Ohio River and Ohio’s southern border, Lawrence County is home to roughly 25,000 households, and more than half of those depend upon Hecla Water Association for their water service. General Manager Tony Howard and his staff pride themselves on a...
Warmer water and rising oceans equal more intense and more frequent storms, and the rise in frequency and destruction we’ve seen from storms out of the gulf and across the country are just one of the symptoms of climate change. Hurricane Ian recently demonstrated the...
Nathan C. of Midlothian, Virginia and his wife were thrown a curveball when their water line started to leak. In late August, Nathan C. of Midlothian, Virginia was on the edge of a very exciting time. He and his wife were just several weeks away from the arrival of...
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