HomeServe USA, a leading provider of home repair solutions, launched Telefix, a new remote home repair assistance option. The new service, which is in early release, allows qualified technicians to remotely examine, diagnose, and even offer repair guidance to help...
The HomeServe Cares Foundation helped Columbus, Ohio's Lower Lights Ministries repair their sewer line to ensure the house remained habitable for the women who rely on the home and the organization. Click the video below to watch what happened. For more information...
The All-Together Playground in Orem, Utah, is the first of its kind in Utah County and on the crest of a movement to make play accessible to all children and provide children with disabilities a way to play alongside their peers. Among the sources of funding were...
Case Study: Tuscon, AZ Municipalities that partner with the NLC Service Line Warranty Program receive a revenue share from policies sold that can be dedicated to a wide variety of beneficial community programs. The City of Tucson, Arizona, utilizes the funding to...
The Jackson Township Municipal Utilities Authority has turned a program that educates residents about their service line responsibilities and provides repair assistance into a resource that benefits the entire community. Jackson...
Case Study: Baton Rouge, LA Linda J. of Baton Rouge learned the hard way that all home warranties are NOT created equal. She thought she was covered in the case of an emergency home repair – after all, she had a plumbing policy from a national home warranty company...
Baltimore City is nearly 300 years old and encompasses 92 square miles, more than 620,000 residents, and countless icons – the Inner Harbor, Mount Vernon, Fort McHenry, the home of the Preakness Stakes, Camden Yards, and Johns...
Tony R. of Wichita had grown up in his grandparents’ home on Waco Avenue, and he returned to the home that had been in his family since 1942 when it came into his possession ten years ago. That was when he noticed the plumbing problems: much of the home had low...
Janet K. of Memphis knew there was a problem with roots invading her sewer system for years. Her church had stepped in to help her by hiring a plumber to clear the sewer line once before when the clog was especially bad. She had a fixed income, was widowed and on...
In early January, there was a knock on Dolores K.’s front door and a Buffalo Water representative told the 81-year-old woman a sinkhole in the road in front of her house was caused by a leak in her water service line – and she had 24 hours to have it repaired or her...
After 40 years in the extermination business, Vincent L. knew good customer service. And when he found himself with a basement full of water while his 88-year-old mother was ill, Vincent needed customer service. "I went into the basement, and it was full of water," he...
Ed V. was accustomed to receiving frequent phone calls from his mother Dolores. After all, she's 90 years young and living by herself in her Kulpmont, Pennsylvania home of over 50 years. But on one early February day, Dolores called her son because she noticed water...
Gabrielle’s child was sick with lead poisoning because of their home's lead service line. She and her son lived with her father in his Lockport, New York, home. Her father diligently worked two jobs to help his daughter support his grandchild, despite a series of...
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