Andrew had a sewer line failure and water was spreading across his living room. Despite his best efforts, he was losing ground. “We had a shop-vac in there, trying to get the water up, and we couldn’t keep up,” he said. “We were filling a five-gallon [reservoir], a...
Financial Shock
Aging Infrastructure Spending and Tight Budgets Require Creative Funding
by Bill Eller | Jan 10, 2020
It is no surprise to local leaders that federal and state aging infrastructure spending has been dropping for years. However, cities are still faced with the issue of funding maintenance and rehabilitation – and sometimes expansion – of important infrastructure. As...
Plumbing Poses a Problem for Wichita Homeowner
by Bill Eller | Dec 24, 2019
Tony R. of Wichita had grown up in his grandparents’ home on Waco Avenue. He returned to the home that had been in his family since 1942 when it came into his possession. An Old Home and a New Problem That was when he noticed the plumbing problems: low pressure and...
Sewer Line Presents Problem to Homeowner
by Bill Eller | Dec 20, 2019
Melba B. had standing water in her yard. The Texarkana resident lived in the home her mother had built more than 50 years prior. The water in her yard caused it to be unsightly and have an unpleasant odor. Her neighbors were complaining, and Melba couldn’t enjoy her...
Millennials Buying Housing Face Difficulties Finding Affordable Homes
by Christie Myers | Dec 5, 2019
Christie Myers, Managing Director of Opportunity Dallas, addresses the affordable housing challenges of Millennials. Felicia’s story isn’t unique, but her determination, despite the hand she’s been dealt, is admirable. A Constellation of Rising Stars Seven years ago,...
Home Repair Emergency Stories Shared by City Leaders
by slwamktg | Dec 2, 2019
City leaders are often the first to hear from a resident when a utility line has failed. A home repair emergency can be expensive and inconvenient, and helping homeowners solve these problems can be difficult. For more than a decade, the NLC Service Line Warranty...
Sewer Line Warranty Saves Thousands for Homeowner
by slwamktg | Nov 19, 2019
Sanitary sewer backups happen and it is not a pretty sight. Debris, grease, roots, pipe breaks, insufficient capacity and obstructions all cause sewage to back up into homes and businesses through basement drain pipes, sinks, toilets or shower drains. Even wet weather...
Service Line Warranty Program and All Masters Assist Dallas Resident
by slwamktg | Oct 9, 2019
Daisy H. of Dallas was part of the fabric of her neighborhood – she knew and was known by her neighbors. So, when she became disabled, she wanted to remain in her own familiar home and neighborhood. However, as a disabled senior, she was on a fixed income and upkeep...
Aging In Place
by slwamktg | Jun 6, 2019
The Decision to Age in Place There are many potential benefits of aging in place. Staying in one’s home can be less expensive than moving to an assisted-living community. Upfront moving costs can be pricey, and the entrance fees and monthly payments for room and board...
Reoccurring Sewer Line Problem Plagues Jackson Woman
by slwamktg | May 8, 2019
Theresa Alexander had a sewer line problem that was not going away: sewage spilling from an open pipe into her yard. Theresa had lived in her tight-knit Jackson, Mississippi, neighborhood for nearly two decades, where she enjoyed good relationships with her...
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HomeServe Cares Foundation Comes Through for WV Family
Follansbee, WV – Carol Z. and her family moved into their Follansbee home more than a decade ago after inheriting it from her grandmother, but there were problems from the start – there was no working electricity or gas service. Over the years, they learned to adapt...
Inflation Red Flags
Inflation has and will continue to increase operational cost for water and wastewater utilities. These challenges, seeded by the COVID pandemic, require business and utilities to undertake planning to address these immediate challenges. These challenges require...
Lead Water Service Line Replacement Poses Problem for Utilities
You turn on the tap and water comes out. It seems simple, but it isn’t for millions of homes across the country that have lead water service lines and lead plumbing. Lead is a neurotoxin that is especially dangerous to babies and small children, and children in...