According to the NRDC's new national survey of lead water service lines, between 9.7 million and 12.8 million lead pipes are connected to residences. The federal government is focused on this issue as Congress has passed President Biden's infrastructure proposal,...
Service Line Responsibilities
Congress Eyes Lead Service Line Replacement, Water Infrastructure
by Bill Eller | Aug 12, 2021
As a bipartisan infrastructure bill comes closer to realization, many municipal leaders may wonder what provisions related to water infrastructure and lead service line replacement means for their communities. The Senate passed the $1.2 trillion Infrastructure...
NLC Service Line Warranty Program Assists Detroit, Michigan, Homeowner
by HomeServe USA | Jul 20, 2021
PSEG Customer Saves $5,400 on Sewer Line Repair
by Bill Eller | Jun 4, 2021
A Proactive Step Saves a Homeowner Thousands For PSEG customer, Jack C. of Amityville, N.Y., owning a 70-year-old home came with both charm and the awareness of potential issues. Understanding that older homes can present unexpected challenges, he made a proactive...
Aging Water Infrastructure Subject of April 27 Roundtable
by HomeServe USA | Apr 15, 2021
An expert panel will address “Aging Water Infrastructure in Our Communities,” during an online roundtable at 3 p.m. April 27. Tameika Isaac Devine, Derek Green and Scott Benson will speak about our country’s aging water and sewer infrastructure, which will need...
Water Service Line Leaks Waste Water, Imperil Health
by Bill Eller | Aug 10, 2020
Our communities have an aging infrastructure problem, and water line leaks waste trillions of gallons of water each year. Research has shown that water service lines made of materials such as lead, copper and galvanized steel will reach the end of their usable...
Water Supply Safety in Focus During Safety Month
by Bill Eller | Jun 5, 2020
During National Safety Month, you’re focusing on ways to be safe both at home and at work. Since we’re all preoccupied with improving our personal hygiene to fight the global pandemic, and water is such an important component of personal hygiene, have you considered...
Demonstrating Leadership During the COVID-19 Epidemic
by Bill Eller | May 29, 2020
The COVID-19 pandemic, a once in a century public health and economic crisis, is putting a strain on every community. Residents are turning to their elected officials, and, with so much uncertainty and scrutiny surrounding the epidemic, that leadership role is a...
The Worst Call: How Our Service Line Warranty Can Help
by Bill Eller | May 15, 2020
“I had a call … ” Those words can make you cringe, because rarely does a resident reach out to tell you what a great job you’re doing – it’s usually a problem or a complaint. Public service is a privilege, and it means your residents will turn to you when there’s an...
Aging Water Infrastructure: Impacts and Innovation
by HomeServe USA | Apr 13, 2020
No one disputes water is one of our most precious resources and crucial to life. A human being can survive several weeks without food, but for not more than 48 hours without water. The U.S. uses 322 billion gallons of water each day, with 39 billion gallons processed...
Subscribe to Monthly Emails
Recent Posts
How Much Are Water Leaks Costing You and Your Customers?
Aside from wasting a tremendous amount of water, leaking water and sewer lines can result in unexpected high water bills and repair emergencies for which your customers are unprepared. Leaks are also costly to the utility, leading to lost revenue, bad debt and...
Lead lines, water loss, and leak administration – OH MY! Webinar with NRWA
In addition to public infrastructure challenges, water systems are dedicating resources to support customers with myriad private infrastructure issues. An average household in the U.S. uses about 300 gallons of water every day, 12% of which is lost to water leaks from...
Increase In Extreme Cold Events Posing New Challenges for Water Providers
While it’s intuitive to link “global warming” with hotter and longer heatwaves, longer droughts, more wildfires, and heavier rain, the link is less obvious when it comes to an increase in extreme cold events across North America, particularly in areas that have not...










