An expert panel will address “Aging Water Infrastructure in Our Communities,” during an online roundtable at 3 p.m. April 27. Tameika Isaac Devine, Derek Green and Scott Benson will speak about our country’s aging water and sewer infrastructure, which will need...
Our communities have an aging infrastructure problem, and water line leaks waste trillions of gallons of water each year. Research has shown that water service lines made of materials such as lead, copper and galvanized steel will reach the end of their usable...
During National Safety Month, you’re focusing on ways to be safe both at home and at work. Since we’re all preoccupied with improving our personal hygiene to fight the global pandemic, and water is such an important component of personal hygiene, have you considered...
The COVID-19 pandemic, a once in a century public health and economic crisis, is putting a strain on every community. Residents are turning to their elected officials, and, with so much uncertainty and scrutiny surrounding the epidemic, that leadership role is a...
“I had a call … ” Those words can make you cringe, because rarely does a resident reach out to tell you what a great job you’re doing – it’s usually a problem or a complaint. Public service is a privilege, and it means your residents will turn to you when there’s an...
No one disputes water is one of our most precious resources and crucial to life. A human being can survive several weeks without food, but for not more than 48 hours without water. The U.S. uses 322 billion gallons of water each day, with 39 billion gallons processed...
It isn’t a matter of if water service lines will fail, it is a matter of when – and that “when” will be sooner than many think, as research has shown that older lines, made of materials such as lead, copper and galvanized steel, have reached the end of their usable...
Myths about the cause of service line failures are common. Many people believe that their service lines will never fail in their lifetime. However, reports indicate that the vast majority of the nation’s water pipes were installed after World War II and are in serious...
America's infrastructure - roads, bridges, waterways, and water and wastewater systems - are an integral part of what made our nation great. As recently as 2006, America's infrastructure ranked in the top ten for overall quality. Today, we are ranked 25th, below many...
Case Study: Tuscon, AZ Municipalities that partner with the NLC Service Line Warranty Program receive a revenue share from policies sold that can be dedicated to a wide variety of beneficial community programs. The City of Tucson, Arizona, utilizes the funding to...
For utility customers, a high water bill can result in a long payment plan and a feeling of dissatisfaction with the water utility. ServLine protects the customer from the expense and delivers a seamless and positive claims experience, which increases utility customer...
City of Arlington customer Cynthia C. has always felt a sense of community on her street, and one recent August evening proved no different. Her neighbor reached out to let Cynthia know that there was water bubbling up from her front lawn. Upon a quick look herself,...
Yvonne E. was having a run of terrible luck. She had spent a month in the hospital and a rehab facility and lost her employment. Then she returned to her Lander, WY, home in the heart of a brutal Wyoming winter to find that her water service line had burst in the...
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