For utility customers, a high water bill can result in a long payment plan and a feeling of dissatisfaction with the water utility. ServLine protects the customer from the expense and delivers a seamless and positive claims experience, which increases utility customer...
Communities
Solutions for Municipalities and Residents
by Bill Eller | Mar 27, 2023
Solutions for residential customers’ water, sewer and interior plumbing line issues can help fund important initiatives while also increasing customer satisfaction and goodwill. Support homeowners and improve engagement with aging infrastructure, water conservation,...
Dangerous Lead Service Line Removed From Home by Foundation
by Bill Eller | Nov 29, 2022
Gabrielle’s child was sick with lead poisoning because of their home's lead service line. She and her son lived with her father in his Lockport, New York, home. Her father diligently worked two jobs to help his daughter support his grandchild, despite a series of...
Social Media: Friend or Foe
by Sam Wade | Jul 3, 2022
Social media implications, at the recent Illinois Rural Water Conference, was listed as one of the many challenges utilities currently face and will continue to face over the next 10 years. An MIT study concluded that falsehoods are 70% more likely to be shared with...
Lead Service Line Replacement Programs Made More Complex by Incomplete Data
by Bill Eller | Mar 14, 2022
We don’t know how many lead service lines remain in service, and estimates vary by the millions. The American Water Works Association estimated that there are more than 6 million lead service lines across the country, but other sources put the number closer to 9...
Inflation a Financial Shock to the System for LMI Homeowners
by Bill Eller | Feb 11, 2022
Inflation has soared higher than any point in the last four decades, reaching 7.5 percent and spurred by supply-chain issues. The Labor Department announced that the consumer-price index, a measurement of the consumer cost of goods and services, has reached its...
Millennial Homeowners Surprised by Maintenance Costs
by Bill Eller | Jan 27, 2021
Millennial homeowners make up 40 percent of new home buyers, moving into the market at a later age than prior generations. However, homeownership has been more stressful, expensive and disappointing than Millennials anticipated. In a survey, 43 percent of Millennial...
When Buying a New Home, Examine the Plumbing
by Bill Eller | Jan 12, 2021
Nearly a quarter of Millennials and Zennials have expressed dissatisfaction with their current home after working from home during the coronavirus pandemic, according to the HomeServe Biannual State of the Home survey conducted by The Harris Poll. That means they're...
Services Can Help Older Adults with Aging in Place
by Bill Eller | Dec 18, 2020
The COVID-19 pandemic, unfortunately, is influencing our lives in many ways and will continue to do so for the foreseeable future; including how older residents in your community approach retirement and aging in place. And there are 10,000 Baby Boomers turning 65...
HomeServe Cares Foundation Annual Report 2020
by slwamktg | Jun 27, 2020
At HomeServe, caring is in the fabric of our company culture. It’s why we are committed to putting people at the heart of everything we do. In April 2019, we launched the HomeServe Cares Foundation (HSCF), the corporate social responsibility initiative for our...
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Leak Protection Solutions for Utilities and Their Customers
For utility customers, a high water bill can result in a long payment plan and a feeling of dissatisfaction with the water utility. ServLine protects the customer from the expense and delivers a seamless and positive claims experience, which increases utility customer...
Solutions for Municipalities and Residents
Solutions for residential customers’ water, sewer and interior plumbing line issues can help fund important initiatives while also increasing customer satisfaction and goodwill. Support homeowners and improve engagement with aging infrastructure, water conservation,...
Dangerous Lead Service Line Removed From Home by Foundation
Gabrielle’s child was sick with lead poisoning because of their home's lead service line. She and her son lived with her father in his Lockport, New York, home. Her father diligently worked two jobs to help his daughter support his grandchild, despite a series of...