The energy industry is transforming from the bottom up, and consumers expect personalized recommendations that echoes their experiences with companies such as Netflix and Amazon.
Knowledge Center
Reduce Call Center Inbound and Outbound Call Agent Turnover
Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your inbound and outbound call agents are in training. This can have an impact not only on your bottom line, but also consumer satisfaction. At HomeServe,...
Battery Electric Vehicle Survey Offers EV Charger Insights for Utilities
At HomeServe we continually monitor major trends facing our energy utility partners and prospective partners. One category, Battery Electric Vehicles (BEV), is showing potential to greatly impact the energy sector. According to our analysis based on data from the...
Energy Efficiency Can be Unlocked with Behavioral Science
Utilities put significant investment in energy efficiency programs, but only 40 percent of consumers participate in energy efficiency opportunities that would reduce their bill, even if they are struggling to pay their bills. Despite the sensibility of participating...
Case Study: Dominion Products and Services
Critical home systems – HVAC, water heater, electric and gas delivery systems as well as water and sewer lines – can leave families in difficult, and sometimes dangerous, situations when they fail. And finding a qualified contractor who can be trusted to do the work...
Case Study: Fort Worth, TX
When Robin Tusa of Tusa’s Plumbing was at Tijuana B.’s Fort Worth, Texas, home, she noticed something odd. Before plugging in Tusa’s equipment, the customer turned off the television. Robin Tusa is a network contractor for the...
Engaging with Millennials: Why it Matters
By 2025, Millennials will make up to 75 percent of the workforce, as the next largest generation, the Baby Boomers, retire in droves. This means their buying power will only increase in the next decade – Millennials are spending more than $65 billion each year and...
Improving Customer Satisfaction Can Be Easy
A few quick facts on homeowners and what they are looking for in an energy utility.
Older Jacksonian Gets Help Keeping Cool
As a life-long resident of Jackson, Mississippi, Alfred D. is no stranger to the city’s hot summers. For many years, he had a home air conditioning system to keep the humidity and high temperatures at bay. However, the retiree’s air conditioning system finally, after...
HomeServe Cares Comes to the Rescue of New Homeowner
Katy C. of Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000. “It was usually $80 or $100,” she said of the stunning notice. Katy didn’t understand how her bill could have spiked so high without corresponding water use, so...
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Recent Posts
Giving Back for Good – CenterPoint Energy
CenterPoint Energy's program with HomeServe launched in July of 2018, offering a number of benefits to the utility. Aside from protecting customers, the partnership supports the local economy and goodwill funding, in addition to charitable contributions. To learn...
Utility as Facilitator of Residential Electric Vehicle Experience – Digital Presentation
HomeServe, a leading provider of utility-sponsored home repair programs, conducted a study of EV owners to better understand consumer knowledge of and participation with utility programs, incentives, and home charging options as they related to the residential...
How Strong Customer Engagement Positions Utilities As Solutions Providers
For more than a century, utilities have been primarily viewed as vendors of a commodity: energy. Today, with increasing competition for residential utility customers, the challenge is to help consumers understand that their local utility can be much more: a trusted...