How Strong Customer Engagement Positions Utilities As Solutions Providers

by | Jan 13, 2021 | Customer Engagement, Energy Solutions, Partnership, Service Line Responsibilities, White Papers

For more than a century, utilities have been primarily viewed as vendors of a commodity: energy.

Today, with increasing competition for residential utility customers, the challenge is to help consumers understand that their local utility can be much more: a trusted solution provider.

Recently, Utility Dive’s Brand Studio (in partnership with HomeServe) surveyed 120 top utility executives about direct consumer engagement as a way to increase customer value and enhance customer service. Nearly 70% said that a key goal for investing in consumer programs was to rebrand their utility as a solution provider.

Subscribe Today!

Receive biweekly or monthly emails on the topics of your choice by clicking here!

Recent Posts

Residential Infrastructure 2024

HomeServe is committed to supporting the last mile of energy infrastructure. Providing exceptional service and piece of mind to your customers is our top priority.

Watch Residential Infrastructure Day by HomeServe

Residential Infrastructure Day focuses attention on the importance of these facilities and the providers who ensure that all families have equitable access to clean water, comfortable temperatures, efficiency, and communication technology in their homes through...

Blog Article Categories