Christie Myers, Managing Director of Opportunity Dallas, addresses the affordable housing challenges of Millennials. Felicia’s story isn’t unique, but her determination, despite the hand she’s been dealt, is admirable. A Constellation of Rising Stars In 2011, Dallas...
HomeServe’s Biannual State of the Home Survey examines the financial impact of home repairs and other factors related to the state of the American home. The most recent survey examined the adoption of smart home devices. The majority of respondents – 56 percent –...
Flattening load growth is an issue for every utility. However, as this revenue stream remains stagnant, energy utilities are looking for new sources of revenue. However, your consumers may not be aware of your energy services and retail offerings. Power Generating...
The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is required of your consumer engagement strategy? The retail and service markets already exist, but products like smart thermostats and electrical...
Utilities are moving away from a one-way distribution model and their traditional role as energy providers. Instead, they are focusing on customer-centric solutions, such as offering digital and Distributed Energy Resources (DER) services and real-time energy...
HomeServe USA (HomeServe), a leading provider of home repair solutions, has announced the findings of the summer 2018 edition of its Biannual State of the Home Survey. The bi-annual survey reports on the financial impact of home repairs, including homeowner readiness...
It might not feel like it right now, but colder weather is right around the corner. That makes it the perfect time to make sure your residents' heating systems are prepared to handle the inevitable – plummeting winter temperatures. Waiting until the first cold day of...
State after state is deregulating electricity, forcing utilities to offer lower prices to be competitive with retail providers. Homes boasting more energy efficiency and a growing interest in green technology flattens load growth, and many energy utilities have sought...
Utility consumers have more choices, and it’s no longer enough for a utility provider to simply deliver reliable electrical service – in fact, that has become a baseline expectation from consumers. With their ability to switch providers and a field full of newcomers...
Solar panel prices have seen a sustained drop – more than 70 percent since 2009 – but it costs approximately $15,000 or more to have a solar array installed, or $7 to $9 per watt produced. This expense puts one of the most popular alternative energy sources out of...
By 2025, Millennials will make up to 75 percent of the workforce, as the next largest generation, the Baby Boomers, retire in droves. This means their buying power will only increase in the next decade – Millennials are spending more than $65 billion each year and...
Call centers are generally viewed as revolving doors, with turnover rates of between 30 and 45% versus 15% for all other industries. The work can be difficult, high volume, high stress, and lower paying, so high turnover is understandable but also problematic. In...
With the energy industry in the midst of an evolution, utilities are more clearly understanding the need for transformation from a role of commodity supplier to “ratepayers” to a trusted advisor on a range of energy issues to a more and more sophisticated and...
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