Aging in Place

You Shouldn’t DIY Home Repairs in These Six Areas

You Shouldn’t DIY Home Repairs in These Six Areas

While there are many opportunities for homeowners to save money by performing simple DIY home repairs, there are some projects that are better left to the experts. In these cases, an error in DIY home repair execution can be dangerous and result in a larger expense...

Empowered People and Advanced Technology

Empowered People and Advanced Technology

Call centers are generally viewed as revolving doors, with turnover rates of between 30 and 45% versus 15% for all other industries. The work can be difficult, high volume, high stress, and lower paying, so high turnover is understandable but also problematic. In...

New Realities in an Evolving Energy Landscape

New Realities in an Evolving Energy Landscape

With the energy industry in the midst of an evolution, utilities are more clearly understanding the need for transformation from a role of commodity supplier to “ratepayers” to a trusted advisor on a range of energy issues to a more and more sophisticated and...

Economic Shock: Solutions for Vulnerable Customers

Economic Shock: Solutions for Vulnerable Customers

The effects of an economic shock, such as an unexpected home or car repair or a sudden loss of income, can be devastating to homeowners on a fixed income, and the United Nations estimates 40 million Americans are living in poverty. Among those, 18.5 million are living...

Employee and Community Safety Safeguarded by Working from Home

Employee and Community Safety Safeguarded by Working from Home

During this coronavirus epidemic, we must all come together; figuratively!; to do what we can to ensure community safety by stopping the spread of the virus and protecting those who are most at-risk. That responsibility to community safety is why HomeServe moved our...

Smart Home Devices Adoption Increases – HomeServe Research

Smart Home Devices Adoption Increases – HomeServe Research

HomeServe’s Biannual State of the Home Survey examines the financial impact of home repairs and other factors related to the state of the American home. The most recent survey examined the adoption of smart home devices. The majority of respondents – 56 percent –...

Energy Services: Do Consumers Know What You Offer?

Energy Services: Do Consumers Know What You Offer?

Flattening load growth is an issue for every utility. However, as this revenue stream remains stagnant, energy utilities are looking for new sources of revenue. However, your consumers may not be aware of your energy services and retail offerings. Power Generating...

Smart Home Devices Adoption Increases – HomeServe Research

A Customer-centric Solutions Approach to Energy

Utilities are moving away from a one-way distribution model and their traditional role as energy providers. Instead, they are focusing on customer-centric solutions, such as offering digital and Distributed Energy Resources (DER) services and real-time energy...

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You Shouldn’t DIY Home Repairs in These Six Areas

While there are many opportunities for homeowners to save money by performing simple DIY home repairs, there are some projects that are better left to the experts. In these cases, an error in DIY home repair execution can be dangerous and result in a larger expense...

Empowered People and Advanced Technology

Call centers are generally viewed as revolving doors, with turnover rates of between 30 and 45% versus 15% for all other industries. The work can be difficult, high volume, high stress, and lower paying, so high turnover is understandable but also problematic. In...

New Realities in an Evolving Energy Landscape

With the energy industry in the midst of an evolution, utilities are more clearly understanding the need for transformation from a role of commodity supplier to “ratepayers” to a trusted advisor on a range of energy issues to a more and more sophisticated and...

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