The power generation sector has made great strides in creating decarbonized energy, with transportation overtaking the power generation sector as the largest CO2 producer in 2017. This change did not occur as a result of transportation emissions increasing or...
With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the sector as a common solution to achieving state and utility decarbonization goals, the importance of electric vehicle adoption is well understood by...
Energy efficiency is an important part of many cooperatives’ demand-side management and outreach efforts, but your message may be ignored, or your member simply may not be able afford the repairs, replacements or upgrades needed to make their homes more energy...
Millennials are spending more than $65 billion each year and influencing up to $1 trillion. By 2025, Millennials will make up to 75 percent of the workforce, as the next largest generation, the Baby Boomers, retire in droves. This means their buying power will only...
For more than a century, utilities have been primarily viewed as vendors of a commodity: energy. Today, with increasing competition for residential utility customers, the challenge is to help consumers understand that their local utility can be much more: a trusted...
While utility consumers are still looking for value for their energy dollar, today’s utility cooperatives must look beyond simply supplying a commodity in order to solidify member relationships and increase satisfaction. Specifically, there is a growing percentage of...
The NLC Service Line Warranty Program is currently available in over 1200 municipalities across the country.
Everyone has been a victim of bad customer service at some point in their life and, unfortunately, a bad experience is usually more memorable than a great one. As the call center is often the first or only interaction a customer will have with a business, the...
A presentation given at the 2015 HomeServe Leadership Summit, including metrics from customers and how HomeServe can help alleviate their home emergencies.
The first day I stepped into a call center, I remember being surprised by how you could sense the culture of the environment. It was intangible, yet somehow you could feel it flow through the air around you, almost like the call center version of “the Force”!
Josh Cleveland from EnergyUnited, a HomeServe partner discusses the collaborative relationship with senior HomeServe leadership the Co-op has experienced through partnership. From the 2023 Cooperative Webinar: Enhancing Member Engagement and Loyalty.
Josh Cleveland from EnergyUnited, a HomeServe partner, explains the benefits of HomeServe marketing the program to members. From the 2023 Cooperative Webinar: Enhancing Member Engagement and Loyalty.
Josh Cleveland from EnergyUnited, a HomeServe partner explains the benefits of partnering with HomeServe. From the 2023 Cooperative Webinar: Enhancing Member Engagement and Loyalty.
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