Improving Satisfaction in an Ever-Changing Member Landscape

by | Dec 9, 2020 | CSAT, Digital Customer Experience, Energy Cooperatives, Engagement, Member Service, Partnerships, Technology

While utility consumers are still looking for value for their energy dollar, today’s utility cooperatives must look beyond simply supplying a commodity in order to solidify member relationships and increase satisfaction.

Specifically, there is a growing percentage of new decision makers, including millennials, on household energy matters who are budget conscious, environmentally and socially aware, utilize social media extensively, and are interested in gaining access to innovative companies providing new services and technologies.




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