The holidays can be a glorious time of togetherness, giving, and wonderful memories. Unfortunately, for some of HomeServe's customers, the most memorable event of the 2022 holiday season will be that their power lines froze or heating systems shut down due to extreme...
A New Offering for Utilities to Increase Customer Engagement and Satisfaction Norwalk, Connecticut – Engaging customers is a challenge for cooperatives, especially renters and low-and moderate-income homeowners because they may not need or be able to afford...
Grady Electric Membership Corporation provides power to more than 19,000 members through nearly 3,300 miles of line in southwest Georgia. The cooperative, which has served its local communities for more than 80 years, was looking for a program to provide emergency...
HomeServe’s experience with our numerous partnerships has shown that a collaborative multi-channel approach to educating homeowners is the most effective way to market the program to consumers. We are committed to representing the cooperative brand in a way that...
HomeServe is dedicated to the continuous improvement of all aspects in our service delivery.Member Service Approach The front line for HomeServe’s outstanding service delivery to customers is our award-winning contact center, where 640+ U.S.-based in-house agents...
The power generation sector has made great strides in creating decarbonized energy, with transportation overtaking the power generation sector as the largest CO2 producer in 2017. This change did not occur as a result of transportation emissions increasing or...
With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the sector as a common solution to achieving state and utility decarbonization goals, the importance of electric vehicle adoption is well understood by...
Millennials are spending more than $65 billion each year and influencing up to $1 trillion. By 2025, Millennials will make up to 75 percent of the workforce, as the next largest generation, the Baby Boomers, retire in droves. This means their buying power will only...
For more than a century, utilities have been primarily viewed as vendors of a commodity: energy. Today, with increasing competition for residential utility customers, the challenge is to help consumers understand that their local utility can be much more: a trusted...
While utility consumers are still looking for value for their energy dollar, today’s utility cooperatives must look beyond simply supplying a commodity in order to solidify member relationships and increase satisfaction. Specifically, there is a growing percentage of...
Josh Cleveland from EnergyUnited, a HomeServe partner discusses the role the HomeServe Cares Foundation plays in serving the community and the importance of it. From the 2023 Cooperative Webinar: Enhancing Member Engagement and Loyalty.
Josh Cleveland from EnergyUnited speaks about the benefits of partnering with HomeServe and the Utility’s performance. From the 2023 Cooperative Webinar: Enhancing Member Engagement and Loyalty.
Josh Cleveland from EnergyUnited, a HomeServe partner discusses the collaborative relationship with senior HomeServe leadership the Co-op has experienced through partnership. From the 2023 Cooperative Webinar: Enhancing Member Engagement and Loyalty.
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