A group of the top contractors in HomeServe’s network of more than 1,600 across the country attended the fourth-annual Contractors Conference Sept. 18-20 in San Antonio, where they discussed continuous improvement of customer service, closing the labor gap and...
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Aging In Place
by slwamktg | Jun 6, 2019 | Education, Financial Shock, Frozen Pipes, Home Maintenance, Intergenerational Communities, NLC SLWP, Public-Private Partnerships, Service Line Responsibilities, Water Solutions
The Decision to Age in Place There are many potential benefits of aging in place. Staying in one’s home can be less expensive than moving to an assisted-living community. Upfront moving costs can be pricey, and the entrance fees and monthly payments for room and board...
Cottage Grove Council Acts to Offer Residents Optional Protection
by slwamktg | Jun 5, 2019 | By State, Education, Oregon, Public-Private Partnerships, Water Solutions
Cottage Grove, Oregon, the state’s Covered Bridge Capitol, boasts many beautiful older homes in quiet neighborhoods. The city’s so picturesque that it’s been selected as an All-American City, Green Power Community and Tree City USA. However, those beautiful old homes...
Reoccurring Sewer Line Problem Plagues Jackson Woman
by slwamktg | May 8, 2019 | By State, Customer Testimonials water, Education, Financial Shock, HomeServe Cares, Mississippi, Service Line Responsibilities, Testimonials, Water Solutions
Theresa Alexander had a sewer line problem that was not going away: sewage spilling from an open pipe into her yard. Theresa had lived in her tight-knit Jackson, Mississippi, neighborhood for nearly two decades, where she enjoyed good relationships with her...
Veterans Find Healing Through Music
by slwamktg | Apr 16, 2019 | By State, California, HomeServe Cares, Large Cities, Veterans - HomeServe Cares, Water Solutions
At its core, the American Patriot Music Project is about veterans helping other veterans. There is music, but, more importantly, there is companionship and acceptance, a fellowship forged along with guitars and chords. Among that fellowship, veterans can talk about...
Water Service Line Repair Responsibility of Minneapolis Homeowner
by slwamktg | Apr 11, 2019 | Customer Testimonials water, Education, Financial Shock, Service Line Responsibilities, Testimonials, Water Solutions
Itzel Perez Dominguez considered the purchase of a home – her first – carefully. She knew she’d be responsible for mortgage, homeowners insurance and taxes and she reviewed her options thoroughly before committing to buying a home in Minneapolis. Buying a home for her...
New Homeowner Rescued by HomeServe Cares
by slwamktg | Mar 19, 2019 | By State, Customer Testimonials water, Education, Financial Shock, HomeServe Cares, Maryland, Pennsylvania, Service Line Responsibilities, Tennessee, Testimonials, Water Solutions
Katy C., a new homeowner in Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000. “It was usually $80 or $100,” she said of the stunning notice. Katy didn’t understand how her bill could have spiked so high without corresponding...
Water Infrastructure Crisis: Data in the Six Pillar Solution – A Message from John Kitzie, CEO
by slwamktg | Mar 7, 2019 | Education, Green Initiatives, Infrastructure, Public-Private Partnerships, Water Solutions
In a previous newsletter we introduced the idea of Six Pillars that must be addressed to reverse the dire state of America’s water infrastructure. The solution lies in leadership and a plan that addresses these many challenges comprehensively. Pillar #1...
Honoring Veterans Focus of Contest for Cities
by slwamktg | Mar 6, 2019 | By State, California, HomeServe Cares, Veterans - HomeServe Cares, Water Solutions
In conjunction with the announcement of our new Veteran’s Hiring Initiative at last November’s NLC City Summit in Los Angeles, Utility Service Partners, a HomeServe company, invited cities to submit photos via Twitter. To enter the Heroes In My City Sweepstakes, city...
The Fallout From Service Line Failures
by slwamktg | Dec 4, 2018 | By State, Education, Financial Shock, Frozen Pipes, Home Maintenance, Inflow & Infiltration, Infrastructure, Public-Private Partnerships, Service Line Responsibilities, Virginia, Water Loss, Water Solutions
Water damage to a home, whether from a sewer backup or an interior plumbing problem, is not something to take lightly – and, in some cases, homeowners insurance won’t cover not only the plumbing, but the water damage to the home, unless the homeowner has purchased...
Recent Posts
Lead lines, water loss, and leak administration – OH MY! Webinar with NRWA
In addition to public infrastructure challenges, water systems are dedicating resources to support customers with myriad private infrastructure issues. An average household in the U.S. uses about 300 gallons of water every day, 12% of which is lost to water leaks from...
Case Study: ServLine Lost Water Product
“Among residential customers, water leaks in their home used to be a real problem for us,” continued Cam, who has been GM at Kingsbury General Improvement District of Stateline, Nevada (KGID) since 2008. “It wasn’t so much the financial cost to us because of the way...
Increase In Extreme Cold Events Posing New Challenges for Water Providers
While it’s intuitive to link “global warming” with hotter and longer heatwaves, longer droughts, more wildfires, and heavier rain, the link is less obvious when it comes to an increase in extreme cold events across North America, particularly in areas that have not...