The effects of an economic shock, such as an unexpected home or car repair or a sudden loss of income, can be devastating to homeowners on a fixed income, and the United Nations estimates 40 million Americans are living in poverty. Among those, 18.5 million are living...
HomeServe USA
How Strong Customer Engagement Positions Utilities As Solutions Providers
by HomeServe USA | Jan 13, 2021 | Customer Engagement, Energy Solutions, Partnership, Service Line Responsibilities, White Papers
For more than a century, utilities have been primarily viewed as vendors of a commodity: energy. Today, with increasing competition for residential utility customers, the challenge is to help consumers understand that their local utility can be much more: a trusted...
Engaging with Millennials: Why It Matters
by HomeServe USA | Jan 13, 2021 | Communities, CSAT, Digital Customer Experience, Energy Cooperatives, Energy Efficiency, Engagement, Green Initiatives, Knowledge Center, Millennials, White Papers
Millennials are spending more than $65 billion each year and influencing up to $1 trillion. By 2025, Millennials will make up to 75 percent of the workforce, as the next largest generation, the Baby Boomers, retire in droves. This means their buying power will only...
How Strong Customer Engagement Positions Utilities As Solutions Providers
by HomeServe USA | Jan 13, 2021 | CSAT, Digital Customer Experience, Energy Cooperatives, Engagement, Knowledge Center, Member Service, Partnerships, Service Line Responsibilities, White Papers
For more than a century, utilities have been primarily viewed as vendors of a commodity: energy. Today, with increasing competition for residential utility customers, the challenge is to help consumers understand that their local utility can be much more: a trusted...
Energy Efficiency: Why Are Some Homeowners Unengaged?
by HomeServe USA | Jan 7, 2021 | Communities, Customer Engagement, Energy Efficiency, Energy Solutions, Financial Shock, Maintenance, Millennials
Energy efficiency is an important part of many utilities’ demand-side management and outreach efforts, but your message may be ignored, or your customer simply may not be able afford the repairs, replacements or upgrades needed to make their homes more energy...
Case Study: Van Meter, Iowa
by HomeServe USA | Dec 11, 2020 | Case Studies, Customer Testimonials, Financial Shock, Iowa, NLC SLWP, Water Solutions
When a Van Meter Public Works employee knocked on her door, Melanie Vivone didn’t know what he was about to tell her had a $4,000 price tag. “He knew me – everyone knows everyone else in Van Meter – and he told me water was coming across the road and it was coming...
Case Study: Independence, Missouri
by HomeServe USA | Dec 11, 2020 | Case Studies, Customer Testimonials, Missouri, Water Solutions
When cities with over 10,000 partner with the NLC SLWP, the program pays their NLC membership dues for three years. Independence, Missouri took advantage of this offer, and the wide range of other resources our program offers to help build better communities.
Cooperatives Energy Efficiency
by HomeServe USA | Dec 9, 2020 | Decarbonization, Energy Cooperatives, Energy Efficiency, Green Initiatives, Renewables
Energy efficiency is a critical component of enviromental and economic growth.According to the American Council for an Energy Efficient Economy, utility-sector energy efficiency programs began in the 1970s when the energy crises gave rise to the new concept of “energy...
How the Program Works
by HomeServe USA | Dec 9, 2020 | Customer Engagement, Energy Solutions, General Videos, Industry Labor Force, Knowledge Center, Videos
The NLC Service Line Warranty Program is currently available in over 1200 municipalities across the country.
How the Program Works
by HomeServe USA | Dec 9, 2020 | Energy Cooperatives, Engagement, Member Service, Videos
The NLC Service Line Warranty Program is currently available in over 1200 municipalities across the country.
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Recent Posts
Poll Shows Savings Spark Interest in Energy Efficiency
A major retrofit with an eye toward energy efficiency, including energy efficient heating, new windows, installing LED bulbs, improving insulation, replacing roofs and taking other actions to seal the thermal envelope can cut home energy use at least in half,...
Tech Protection Provides New Avenue for Engagement for Utilities
A New Offering for Utilities to Increase Customer Engagement and Satisfaction Norwalk, Connecticut – Engaging customers is a challenge for utility companies, especially renters and low- and moderate-income homeowners because they may not need or be able to afford...
Giving Back for Good – CenterPoint Energy
CenterPoint Energy's program with HomeServe launched in July of 2018, offering a number of benefits to the utility. Aside from protecting customers, the partnership supports the local economy and goodwill funding, in addition to charitable contributions. To learn...