The town of Oceanside, New York typically only sees a few severe weather storms every year. So, when local resident and homeowner Tom W. noticed his lights flickering sometimes this past summer during some high winds, he made a mental note to investigate further if it...
Frances W. of Houston, Texas, is an older adult on a fixed income, so when she learned about HomeServe's emergency repair plans, she thought it was a good idea. To protect herself from an emergency repair, she enrolled in plans to protect her exterior water and sewer...
After 40 years in the extermination business, Vincent L. knew good customer service. And when he found himself with a basement full of water while his 88-year-old mother was ill, Vincent needed customer service. "I went into the basement, and it was full of water," he...
When water runs through lead water service lines, it picks up minute particles of lead, carrying them along into homes, where residents drink it, cook with it, and wash their dishes, clothes and themselves in it. More than 9 million homes are served by lead water...
Solutions for residential customers’ water, sewer and interior plumbing line issues can help fund important initiatives while also increasing customer satisfaction and goodwill. Support homeowners and improve engagement with aging infrastructure, water conservation,...
Ed V. was accustomed to receiving frequent phone calls from his mother Dolores. After all, she's 90 years young and living by herself in her Kulpmont, Pennsylvania home of over 50 years. But on one early February day, Dolores called her son because she noticed water...
The holidays can be a glorious time of togetherness, giving, and wonderful memories. Unfortunately, for some of HomeServe's customers, the most memorable event of the 2022 holiday season will be that their water or sewer line froze up due to extreme cold temperatures....
Gabrielle’s child was sick with lead poisoning because of their home's lead service line. She and her son lived with her father in his Lockport, New York, home. Her father diligently worked two jobs to help his daughter support his grandchild, despite a series of...
The Water/Wastewater industry will be addressing many issues over the next 20 years: environmental, growing population, rural vs. urban, agriculture, water shortages, financial constraints, etc. One problem that impacts all aspects of the industry is aging...
Warmer water and rising oceans equal more intense and more frequent storms, and the rise in frequency and destruction we’ve seen from storms out of the gulf and across the country are just one of the symptoms of climate change. Hurricane Ian recently demonstrated the...