Ed V. was accustomed to receiving frequent phone calls from his mother Dolores. After all, she's 90 years young and living by herself in her Kulpmont, Pennsylvania home of over 50 years. But on one early February day, Dolores called her son because she noticed water...
The holidays can be a glorious time of togetherness, giving, and wonderful memories. Unfortunately, for some of HomeServe's customers, the most memorable event of the 2022 holiday season will be that their water or sewer line froze up due to extreme cold temperatures....
Gabrielle’s child was sick with lead poisoning because of their home's lead service line. She and her son lived with her father in his Lockport, New York, home. Her father diligently worked two jobs to help his daughter support his grandchild, despite a series of...
The Water/Wastewater industry will be addressing many issues over the next 20 years: environmental, growing population, rural vs. urban, agriculture, water shortages, financial constraints, etc. One problem that impacts all aspects of the industry is aging...
Flush against the Ohio River and Ohio’s southern border, Lawrence County is home to roughly 25,000 households, and more than half of those depend upon Hecla Water Association for their water service. General Manager Tony Howard and his staff pride themselves on a...
Warmer water and rising oceans equal more intense and more frequent storms, and the rise in frequency and destruction we’ve seen from storms out of the gulf and across the country are just one of the symptoms of climate change. Hurricane Ian recently demonstrated the...
When Dominion Energy partnered with HomeServe to provide water line protection for their customers, they knew the service could represent a lifeline for homeowners facing expensive repairs. What they couldn't have known was how that partnership would go on to deliver...
Linda B., a New York homeowner, had been widowed and was looking for assurance that repair costs wouldn't force her from her home. She turned to HomeServe. Linda B. of Lockport, New York, has had a difficult time of late, losing her husband in December and struggling...
Water utilities, harried by aging infrastructure and a historic lack of federal infrastructure investment, may see climate change – and the needed infrastructure hardening for water resiliency – as “tomorrow’s crisis,” or something that can be addressed once what to...
Follansbee, WV – Carol Z. and her family moved into their Follansbee home more than a decade ago after inheriting it from her grandmother, but there were problems from the start – there was no working electricity or gas service. Over the years, they learned to adapt...
One Monday, Lourelle and Daige arrived at their New Jersey daycare, ready to welcome more than 100 children, but the building wasn't heating up the way it should ... Most of Daige and Lourelle’s days at a New Jersey daycare were filled with the laughter...
Close to six years ago, Barrett received a notice from PSEG, his local utility, informing residents about their partnership with HomeServe and the optional repair plan to cover his home’s exterior water line. Since Barrett had been in his home for over 30 years at...
Hannah, a Charlotte Water customer, enrolled in repair plans offered through a partnership with HomeServe after a friend who experienced a sewer line failure advised her to protect herself. About a year later, she noticed her ground floor bathroom sink producing small...
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