LAS VEGAS – In front of a crowd including more than 600 executives from around the world, HomeServe representatives received a Grand Stevie Award for Sales and Customer Service and seven Gold, 14 Silver and eight Bronze Stevie Awards.
The Stevies are the premiere awards for customer service, contact center, business development and sales professionals, and the 14th annual awards ceremony took place Feb.28 at Caesars Palace.
“HomeServe’s outstanding reputation is largely a result of the exceptional service our customers receive each and every time they interact with a HomeServe professional,” said John Kitzie, CEO of HomeServe North America. “These 30 Stevie Awards are a testament to the fact that there are over 1,400 employees are doing it right and earning our customers’ trust with every customer interaction.”
Those HomeServe employees bringing home individual Stevie Awards included Tifani Glenn, Repair Management WOW Team; Heather Beveridge, Technical Specialist Team Lead; Ashton Farrow, Manager, Back Office and Enrollments; Savanah Gray, Quality Assurance Team; Scott Weddle, Director of Inbound Sales and Customer Service; Rhode Kirkpatrick, Customer Advocacy and Real Time Insights Manager; and Natasha Arnold, Senior Project Manager.
HomeServe Received 30 Stevie Awards
HomeServe won Gold Stevie Awards in the following categories:
- National Sales Team of the Year
- Inside or Telesales Team of the Year
- Front-Line Customer Service Professional of the Year – All Other Industries
- Customer Service Manager of the Year
- Front-Line Customer Service Team of the Year – All Other Industries
- Back-Office Customer Service Team of the Year – All Other Industries
- Award for Innovation in Customer Service – All Other Industries
HomeServe earned Silver Stevie Awards in the following categories:
- Front-Line Customer Service Professional of the Year – All Other Industries
- Back-Office Customer Service Professional of the Year – All Other Industries
- Young Customer Service Professional of the Year – All Other Industries
- Contact Center Leader of the Year
- HomeServe USA, Norwalk, CT USA: Tier 2 Supporting the Optimum Customer Journey
- Back-Office Customer Service Team of the Year – Business Services Industries
- Best Customer Feedback Strategy
- Best Customer Satisfaction Strategy
- Best Use of Customer Insight
- Best Use of Technology in Customer Service – Other Service Industries
- Best Use of Technology in Customer Service – All Other Industries
- Customer Service Department of the Year – All Other Industries
- Customer Service Success – All Other Industries
- Contact Center Solution – New
HomeServe received Bronze Steve Awards in the following categories:
- Customer Service Leader of the Year
- Woman of the Year in Customer Service
- Customer Service Team of the Year – Recovery Situation – All Other Industries
- Customer Service Complaints Team of the Year – All Other Industries
- Contact Center of the Year (Over 100 Seats) – All other industries
- Customer Service Management Team of the Year
- Customer Service Training Team of the Year – Internal – All Other Industries
- IVR or Web Service Solution – New
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