Commitment to unparalleled brand stewardship is demonstrated through Utility Service Partners (USP) outstanding brand reputation. USP manages all aspects of the National League of Cities (NLC) Service Line Warranty Program, including marketing, billing, customer...
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President’s Corner: A Message From Philip E. Riley, Jr., President And CEO
by Summer Minger | Jul 1, 2015
The 2014 – 2015 Fiscal Year was a period of significant growth for Utility Service Partners, Inc., program administrator for the National League of Cities (NLC) Service Line Warranty Program. From the expansion into Canada to the addition, based on consumer feedback...
4 Reasons To Partner With NLC Service Line Warranty Program
by Summer Minger | Feb 16, 2015
#1 - Failing Infrastructure The American Society of Civil Engineers (ASCE) recently gave a D (D = Poor) rating to America's water and wastewater public infrastructure. Homeowners’ water and sewer lines are subjected to the same conditions as the lines that make up the...
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Bryan Long, City Manager, Lawton, OK
The program payouts have been huge for our homeowners; over 0,000 in water and sewer line repairs alone in 24 months. It really illustrates the fact that the program is responsive. -- Bryan Long, City Manager, Lawton, OK
Ruth Volbre, Assistant City Administrator, Berwyn, IL
The majority of the homes within our municipality are from the early 1900's with the original service lines. The city heard the need of this insurance from residents. High quality of customer service, reasonable prices, and use of locally licensed plumbers. SLWA...
Kurt Bookout, Public Utilities Director, El Dorado, KS
SLW of America has done exactly what they claim and we have heard nothing but praise from our citizens for the program. The benefit for our City Sewer Department is fewer call-outs; because the homeowners' failing service lines are finally getting fixed. Local...