For utility customers, a high water bill can result in a long payment plan and a feeling of dissatisfaction with the water utility. ServLine protects the customer from the expense and delivers a seamless and positive claims experience, which increases utility customer...
Publications
Solutions for Municipalities and Residents
by Bill Eller | Mar 27, 2023
Solutions for residential customers’ water, sewer and interior plumbing line issues can help fund important initiatives while also increasing customer satisfaction and goodwill. Support homeowners and improve engagement with aging infrastructure, water conservation,...
Aging Water Infrastructure: The Problem of Private Service Lines
by HomeServe USA | Apr 13, 2020
It isn’t a matter of if water service lines will fail, it is a matter of when – and that “when” will be sooner than many think, as research has shown that older lines, made of materials such as lead, copper and galvanized steel, have reached the end of their usable...
Economic Shock Can Threaten Vulnerable Residents
by Bill Eller | Mar 9, 2020
Economic shock is a bigger threat than you or residents you serve may realize. Economic shock, or a large and unexpected expense, impacts roughly 60 percent of American households each year – the obstacle could be medical bills, a car or home repair or a job loss – so...
Water and Sewer Line Emergencies Debunking the Myths
by bstickle | Feb 25, 2019
Myths about the cause of service line failures are common. Many people believe that their service lines will never fail in their lifetime. However, reports indicate that the vast majority of the nation’s water pipes were installed after World War II and are in serious...
The Importance of Municipality Branding in Educating and Protecting Residents
by Bill Eller | Jan 24, 2019
The National League of Cities (NLC) Service Line Warranty Program by HomeServe provides homeowners with the peace of mind and satisfaction of knowing that they can be protected from the catastrophic cost of a failed water or sewer service line at their homes. Aging...
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Recent Posts
Leak Protection Solutions for Utilities and Their Customers
For utility customers, a high water bill can result in a long payment plan and a feeling of dissatisfaction with the water utility. ServLine protects the customer from the expense and delivers a seamless and positive claims experience, which increases utility customer...
Solutions for Municipalities and Residents
Solutions for residential customers’ water, sewer and interior plumbing line issues can help fund important initiatives while also increasing customer satisfaction and goodwill. Support homeowners and improve engagement with aging infrastructure, water conservation,...
Aging Water Infrastructure: The Problem of Private Service Lines
It isn’t a matter of if water service lines will fail, it is a matter of when – and that “when” will be sooner than many think, as research has shown that older lines, made of materials such as lead, copper and galvanized steel, have reached the end of their usable...