The All-Together Playground in Orem, Utah, is the first of its kind in Utah County and on the crest of a movement to make play accessible to all children and provide children with disabilities a way to play alongside their peers. Among the sources of funding were...
Case Studies
Case Study: Tuscon, AZ
by HomeServe USA | Apr 13, 2020
Municipalities that partner with the Service Line Program receive a revenue share from policies sold that can be dedicated to a wide variety of beneficial community programs. The City of Tucson, Arizona, utilizes the funding to improve the city’s public park...
Case Study: Jackson Township Municipal Authority
by HomeServe USA | Apr 13, 2020
The Jackson Township Municipal Utilities Authority has turned a program that educates residents about their service line responsibilities and provides repair assistance into a resource that benefits the entire community. Jackson...
Case Study: Baton Rouge, LA
by HomeServe USA | Apr 13, 2020
Case Study: Baton Rouge, LA Linda J. of Baton Rouge learned the hard way that all home warranties are NOT created equal. She thought she was covered in the case of an emergency home repair – after all, she had a plumbing policy from a national home warranty company...
Case Study: Baltimore, MD
by HomeServe USA | Apr 13, 2020
Baltimore City is nearly 300 years old and encompasses 92 square miles, more than 620,000 residents, and countless icons – the Inner Harbor, Mount Vernon, Fort McHenry, the home of the Preakness Stakes, Camden Yards, and Johns...
Case Study: Wichita, KS
by HomeServe USA | Apr 13, 2020
Tony R. of Wichita had grown up in his grandparents’ home on Waco Avenue, and he returned to the home that had been in his family since 1942 when it came into his possession ten years ago. That was when he noticed the plumbing problems: much of the home had low...
Case Study: Memphis, TN
by HomeServe USA | Apr 13, 2020
Janet K. of Memphis knew there was a problem with roots invading her sewer system for years. Her church had stepped in to help her by hiring a plumber to clear the sewer line once before when the clog was especially bad. She had a fixed income, was widowed and on...
Case Study: Buffalo, NY
by HomeServe USA | Apr 13, 2020
In early January, there was a knock on Dolores K.’s front door and a Buffalo Water representative told the 81-year-old woman a sinkhole in the road in front of her house was caused by a leak in her water service line – and she had 24 hours to have it repaired or her...
Service Line Program Partnership Benefits City of San Diego and Residents
by HomeServe USA | Apr 13, 2020
San Diego was the first city in California to adopt the Service Line Program. As the City’s preferred partner, this repair service program informs the City’s 250,000 residential water customers about their service line responsibilities at no cost to the City. A NEED...
Case Study: Minneapolis, MN
by HomeServe USA | Apr 13, 2020
Itzel Perez Dominguez considered the purchase of a home – her first – carefully. She knew she’d be responsible for the mortgage, homeowners insurance and taxes, and she reviewed her options thoroughly before committing to buying a home in Minneapolis. Buying a home...
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Recent Posts
Helping Pennsylvania Municipalities Protect Homeowners and Strengthen Communities
Municipalities across Pennsylvania face intensifying challenges in maintaining water and sewer infrastructure. According to the American Society of Civil Engineers, Pennsylvania earned a “D” grade for drinking water and a “D-” for wastewater infrastructure, reflecting...
Case Study: Bucks County Customer Saves Over $7K in Sewer Line Repair
The Service Line Program by HomeServe educates homeowners about their service line responsibilities and provides protection against unexpected and costly service line issues. By partnering with local contractors, the program also support the local economy and...
Complicated Water Line Repair Completed With Care
“The meter reader said that I had something going on,” Michael M. of Jefferson, Oregon, said. “He said, ‘There’s a lot of water passing through the meter, the reading is high.’” Michael knew that he had an emergency home repair plan to protect his water service line,...









