Infrastructure

Customer Satisfaction with the NLC – CEO’s Corner

Customer Satisfaction with the NLC – CEO’s Corner

If you have ever received a piece of mail, or an email, describing the National League of Cities (NLC) Service Line Warranty Program, you have likely read about the exceptionally high customer satisfaction rating we maintain. From a city official’s perspective, that’s...

NLC Service Line Program: Helping Municipal Infrastructure

NLC Service Line Program: Helping Municipal Infrastructure

The National League of Cities (NLC) Service Line Warranty Program helps residents of participating municipalities repair or replace thousands of water and sewer laterals every year. The program has helped more than 140,000 residents complete more than million in...

Customer Satisfaction with the NLC – CEO’s Corner

A Message From Tom Rusin, CEO 2016

The summer of 2016 brought many exciting changes to USP, program administrator for the National League of Cities Service Line Warranty Program. In July, USP and HomeServe USA, a leading provider of home repair solutions serving over 2.7 million customers across the US...

Infrastructure Week 2016

Infrastructure Week 2016

Infrastructure matters. It matters, in big ways and in small, to our country, our economy, our quality of life, our safety, and our communities. Roads, bridges, rails, ports, airports, pipes, the power grid, broadband… Infrastructure matters to companies that...

Is Your City A Toxic Pipe Wasteland?

Is Your City A Toxic Pipe Wasteland?

The water crisis in Flint, Michigan, has put a national spotlight on water infrastructure and the importance of upgrading outdated systems, which includes private lines into homes. With water and sewer lines out of sight and out of mind, it’s not surprising that many...

Different Location, Same Problem

Different Location, Same Problem

The same headlines appear around North America every day. “No water, school in area of Norton Shores due to water main break” “Traffic alert: Water main break leads to road closings, icy spots” “Water main break causes street collapse, cars flooded in Rhawnhurst” This...

Leaky Pipes Creating Billion-dollar Dilemmas

Leaky Pipes Creating Billion-dollar Dilemmas

Many cities are struggling to find the income needed to address the million and, in some cases, billion-dollar dilemma of their aging infrastructure – especially for water and wastewater. In fact, the overall infrastructure grade from the 2013 American Society of...

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ServLine Louisiana RWA Webinar 2021

The Water/Wastewater industry addressed many issues over the next 20 years: environmental, growing population, rural vs. urban, agriculture, water shortages, financial constraints, etc. One problem that impacts all aspects of the industry is aging infrastructure....

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