The National League of Cities (NLC) Service Line Warranty Program helps residents of partner municipalities repair or replace thousands of water and sewer laterals every year. The Program has helped more than 140,000 residents in cities and towns around the U.S. save...
Infrastructure
Customer Satisfaction with the NLC – CEO’s Corner
by Summer Minger | Mar 16, 2017
If you have ever received a piece of mail, or an email, describing the National League of Cities (NLC) Service Line Warranty Program, you have likely read about the exceptionally high customer satisfaction rating we maintain. From a city official’s perspective, that’s...
NLC Service Line Program: Helping Municipal Infrastructure
by Summer Minger | Oct 26, 2016
The National League of Cities (NLC) Service Line Warranty Program helps residents of participating municipalities repair or replace thousands of water and sewer laterals every year. The program has helped more than 140,000 residents complete more than million in...
A Message From Tom Rusin, CEO 2016
by Summer Minger | Oct 26, 2016
The summer of 2016 brought many exciting changes to USP, program administrator for the National League of Cities Service Line Warranty Program. In July, USP and HomeServe USA, a leading provider of home repair solutions serving over 2.7 million customers across the US...
We Can Help Your Residents Repair Service Lines – And Help Your City in the Process. Here’s How.
by Bill Eller | Sep 15, 2016
Infrastructure Week 2016
by Summer Minger | May 16, 2016
Infrastructure matters. It matters, in big ways and in small, to our country, our economy, our quality of life, our safety, and our communities. Roads, bridges, rails, ports, airports, pipes, the power grid, broadband… Infrastructure matters to companies that...
Is Your City A Toxic Pipe Wasteland?
by Summer Minger | Feb 29, 2016
The water crisis in Flint, Michigan, has put a national spotlight on water infrastructure and the importance of upgrading outdated systems, which includes private lines into homes. With water and sewer lines out of sight and out of mind, it’s not surprising that many...
Different Location, Same Problem
by Summer Minger | Feb 3, 2016
The same headlines appear around North America every day. “No water, school in area of Norton Shores due to water main break” “Traffic alert: Water main break leads to road closings, icy spots” “Water main break causes street collapse, cars flooded in Rhawnhurst” This...
Leaky Pipes Creating Billion-dollar Dilemmas
by Summer Minger | Jan 25, 2016
Many cities are struggling to find the income needed to address the million and, in some cases, billion-dollar dilemma of their aging infrastructure – especially for water and wastewater. In fact, the overall infrastructure grade from the 2013 American Society of...
Investing In Natural Infrastructure Brings More Than Financial Benefits
by Summer Minger | Dec 13, 2015
It’s no secret that our infrastructure is experiencing more frequent problems from increased demand and extreme weather changes. By 2030, the world is going to spend an estimated trillion on repairing and expanding infrastructure to address aging and demand, according...
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Recent Posts
ServLine Louisiana RWA Webinar 2021
The Water/Wastewater industry addressed many issues over the next 20 years: environmental, growing population, rural vs. urban, agriculture, water shortages, financial constraints, etc. One problem that impacts all aspects of the industry is aging infrastructure....
Infrastructure Bill Provides Funds to Replace Lead Water Service Lines
Local officials have been making the case for years: We need more federal investment in our nation’s water infrastructure – it has shrunk from 63 percent in the 1970s to 9 percent now, and the average age of such infrastructure reached 45 years in 2020. In short,...
Improving Resilience for Utilities and Customers through Public Private Partnerships
Bill Eller, Eric West, Gerry Harstine, Jenna Hazelet, and Mark Slater presented on how public-private partnerships can help cities, utilities, and homeowners improve their infrastructure resiliency at the 2021 NRWA WaterPro Conference. Click below to watch!