A Message From Tom Rusin, CEO 2016

by | Oct 26, 2016 | By State, Education, Infrastructure, Pennsylvania, Public-Private Partnerships, Water Solutions

The summer of 2016 brought many exciting changes to USP, program administrator for the National League of Cities Service Line Warranty Program. In July, USP and HomeServe USA, a leading provider of home repair solutions serving over 2.7 million customers across the US and Canada, came together to form a home repair company with unmatched reach in the municipal and utility sector. The combined strength of our company brings the same commitment to outstanding service to the NLC Service Line Warranty Program that our city partners, and NLC, have come to know and expect. A commitment unparalleled in the industry.

Partnering with cities and utilities across North America, we are one of the largest providers of improvements to private, homeowner infrastructure, utilizing over 1,300 local contractors, saving our customers and your residents $300 million in repair expenses over the last three years. We service a customer every 82 seconds, including weekends and holidays, all while maintaining a customer satisfaction rating of over 95%.

Over the past few months, we have been thrilled to welcome more than 40 new partner cities, spanning 18 states, to the NLC Service Line Warranty Program. We are excited to have the opportunity to offer this important private infrastructure program to these new communities, helping municipal leaders bring peace of mind to their residents. In addition to our new partners, we continue to enjoy success providing service to our current partner cities and their residents. I invite you to check out some of the amazing program statistics noted below.

As we look forward to the rest of 2016, we are preparing to welcome the National League of Cities City Summit to nearby Pittsburgh, Pennsylvania. It is thrilling to have the City Summit so close to USP’s home and to be able to show off some of the unique and amazing things Pittsburgh has to offer. Stay tuned to your email and social media for some special event information coming soon. While at the Summit, we would love to have you stop by so we can say hello and thank you for your support. And if you are not yet a partner of the NLC Service Line Warranty Program, please stop by and give us the opportunity to speak with you personally about the many benefits of this important program.

I look forward to seeing you in Pittsburgh and continuing to serve you and your residents in 2016.


Tom Rusin, CEO

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