Welcome to the spring campaign. Whether your city is a new or older partner, we’d like to provide you with some information to maximize homeowner participation. The Service Line Warranty Program, (formerly known as Utility Service Partners, Inc. or USP) has numerous...
Frozen Pipes
Burst Pipes Create Ice Home
Anytime you leave your home on an extended trip, it’s a good rule of thumb to turn off all the utilities – especially the water! This rule is especially important during the winter months when water could potentially freeze and then thaw causing pipes to burst. That’s...
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Preventing Pipes from Freezing: DIY Tips
With fall and colder weather comes the possibility of burst and frozen pipes. Now is the time to encourage your residents to winterize their home plumbing system and preventing pipes from freezing before inclement weather causes a home repair emergency. If residents...
Aging Water Infrastructure: The Problem of Private Service Lines
It isn’t a matter of if water service lines will fail, it is a matter of when – and that “when” will be sooner than many think, as research has shown that older lines, made of materials such as lead, copper and galvanized steel, have reached the end of their usable...
Water Water and Sewer Line Emergencies: Debunking the Myths
Myths about the cause of service line failures are common. Many people believe that their service lines will never fail in their lifetime. However, reports indicate that the vast majority of the nation’s water pipes were installed after World War II and are in serious...