The program payouts have been huge for our homeowners; over $230,000 in water and sewer line repairs alone in 24 months. It really illustrates the fact that the program is responsive.
Bryan Long
City Manager
Lawton, OK
Education
Ruth Volbre, Assistant City Administrator, Berwyn, IL
The majority of the homes within our municipality are from the early 1900’s with the original service lines. The city heard the need of this insurance from residents. High quality of customer service, reasonable prices, and use of locally licensed plumbers. SLWA offers a good product and quality customer service to Berwyn’s residents.
Ruth Volbre
Assistant City Administrator
Berwyn, IL
Kurt Bookout, Public Utilities Director, El Dorado, KS
SLW of America has done exactly what they claim and we have heard nothing but praise from our citizens for the program. The benefit for our City Sewer Department is fewer call-outs; because the homeowners’ failing service lines are finally getting fixed. Local plumbers embraced the program and I have heard nothing but positive comments from them. I whole-heartedly endorse the NLC-USP program and feel it will continue to be a valuable approach to proactively addressing the problem of decaying water and sewer infrastructure.
Kurt Bookout
Public Utilities Director
El Dorado, KS
James C. Hunt Former Councilmember Clarksburg, Wv
“This program has been available to Clarksburg’s residents for nearly two years, and it’s a real winner. Resident satisfaction is high and it’s a lot easier to tell citizens about this great new service rather than explain why they are on the hook for costly repairs.”
— James C. Hunt
— Former Councilmember
— Clarksburg, WV
Michelle Duff City Clerk Thornton, LA
“Many of our residents are income restricted and the cost to repair a service line could be devastating, and the City wanted the residents to have a low cost option for such repairs. The City’s decision was made through the experience of other communities with SLWA. All input was positive! As the City Clerk, I personally have heard from a handful of citizens that participate in the warranty program and have used the warranty for repairs. All have given positive feedback from their experience.”
— Michelle Duff
— City Clerk
— Thornton, IA
Water Conservation: Partnering With Ratepayers To Reduce Costs
Potable water is valuable and requires time, labor and resources to produce and deliver to ratepayers, and water utilities are expected to maintain a constant, clean supply with aging infrastructure and rates that are less than ideal. We’ve looked at recouping costs...
Water Theft: Leaks Aren’t The Only Way To Lose
Providing clean, potable water to your residents isn’t an inexpensive or simple proposition, but many residents don’t understand the process – they turn on the tap, and they have water. Perhaps it’s the naivety about the process that makes water theft plausible. Theft...
America’s Water Infrastructure Crisis: The Six Pillar Solution
Earlier this year, we introduced the idea of Six Pillars that must be addressed to reverse the dire state of America's water infrastructure. The solution lies in leadership and a plan that addresses these many challenges comprehensively. Pillar #1 is Education. Before...
A Message From John Kitzie, CEO 2018
As HomeServe’s new CEO, I wanted to take this opportunity to introduce myself. I joined HomeServe in October 2012 as Chief Operating Officer overseeing our customer experience and field technicians. Throughout my years in this role, I have been privileged to work with...
Smart Meters Can Help Stop The Loss Of Water… And Dollars
A state audit found that Pittsburgh is losing half of the clean water it processes; Olean, N.Y., loses two of every five gallons; Ontario, Canada, is losing $700 million a year in water leaks – the list goes on and on. America alone loses an estimated 2.1 trillion...
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Recent Posts
Smart Move Saves Gary Woman Nearly $3,300 on Sewer Line Repair
Kelly B. of Gary, Indiana, built her business by making smart choices, and when she received a call from a tenant about a slow drain, she knew that enrolling her rental properties in HomeServe repair plans was another smart decision. The clay sewer pipe between her...
Plan Saves Homeowner Thousands in Repair Costs
When Eugene S. of North Little Rock, Arkansas, got a letter from the city in 2019, he didn't immediately expect anything out of the ordinary. That is until he opened it and saw that they were advising him to check for a leak in his water line based on a few elevated...
Social Media: Friend or Foe
Social media implications, at the recent Illinois Rural Water Conference, was listed as one of the many challenges utilities currently face and will continue to face over the next 10 years. An MIT study concluded that falsehoods are 70% more likely to be shared with...