It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...
The energy industry is transforming from the bottom up, and consumers expect personalized recommendations that echoes their experiences with companies such as Netflix and Amazon.
The one thing we can depend on in the energy industry right now is change – from the proliferation of DERs to concerns about cybersecurity, the industry hasn’t seen such turmoil since its beginnings. In this changing environment, utilities, regulators and even...
At HomeServe we continually monitor major trends facing our energy utility partners and prospective partners. One category, Battery Electric Vehicles (BEV), is showing potential to greatly impact the energy sector. According to our analysis based on data from the...
With the energy industry in the midst of an evolution, utilities are more clearly understanding the need for transformation from a role of commodity supplier to “ratepayers” to a trusted advisor on a range of energy issues to a more and more sophisticated and...
Investor-owned utilities (IOUs), particularly electric utilities, operate in an environment today that is far different from the past, even just five years ago, and the only certainty is more change is on the way. A myriad of factors are shaping the industry today –...
Natural gas utilities in the US are in the midst of perhaps the most exciting and challenging time in their long history. Although natural gas prices are low and seemingly stable, geographic sources of natural gas have changed and electric utilities are using...
The one predictable thing about the energy industry is that it’s unpredictable. The industry has seen more change over the past decade than in the previous half century. Among the most prevalent energy trends are increased U.S. gas and oil production and affordability...
Solar energy prices have seen a sustained decrease – it once cost 20 times as much as coal to generate the same amount of energy with solar panels. However, the price dropped by more than 90 percent and is now comparable to fossil fuels. Solar distributed energy...
It’s the holidays, and your rate payers are looking forward to family gatherings, gifts and decorating, but they probably aren’t thinking about the risk of an electrical hazard. No one wants to think about the potential of electrical hazards causing property damage or...
Indiana Michigan Power (I&M) recently announced its IM Plugged In program which will accelerate Indiana residents’ adaptation of electric vehicles by giving them an incentive for installing charging equipment and discounting electrical rates for those who charge...
FORT WAYNE, Ind., Sept. 30, 2021 /PRNewswire/ - New partnership supports charger installations for customers - $500 incentive for installation costs; lower rate available for overnight charging - National Drive Electric Week helps highlight electric vehicle...
Natural gas utilities are working towards decarbonization, building from a long history of growing their customer base by promoting the virtues of natural gas when compared to other energy options: natural gas is clean-burning, energy efficient and cost effective. The...
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