Investor-owned utilities (IOUs), particularly electric utilities, operate in an environment today that is far different from the past, even just five years ago, and the only certainty is more change is on the way. A myriad of factors are shaping the industry today –...
Natural gas utilities in the US are in the midst of perhaps the most exciting and challenging time in their long history. Although natural gas prices are low and seemingly stable, geographic sources of natural gas have changed and electric utilities are using...
The effects of an economic shock, such as an unexpected home or car repair or a sudden loss of income, can be devastating to homeowners on a fixed income, and the United Nations estimates 40 million Americans are living in poverty. Among those, 18.5 million are living...
A presentation given at the 2015 HomeServe Leadership Summit, including metrics from customers and how HomeServe can help alleviate their home emergencies.
During this coronavirus epidemic, we must all come together; figuratively!; to do what we can to ensure community safety by stopping the spread of the virus and protecting those who are most at-risk. That responsibility to community safety is why HomeServe moved our...
The one predictable thing about the energy industry is that it’s unpredictable. The industry has seen more change over the past decade than in the previous half century. Among the most prevalent energy trends are increased U.S. gas and oil production and affordability...
Solar energy prices have seen a sustained decrease – it once cost 20 times as much as coal to generate the same amount of energy with solar panels. However, the price dropped by more than 90 percent and is now comparable to fossil fuels. Solar distributed energy...
Energy consumers want engagement and for utilities to provide solutions. As the industry goes through a rebranding period, many energy providers are looking to utilize their own expertise and resources to expand their offerings in synergistic ways. Position Yourself...
When an energy consumer reaches out, they want to speak to someone who is friendly, knowledgeable and can help them navigate their problem. A good customer service line experience will soon overtake price and product as the key factor in customer choice. When a...
HomeServe’s new App is completely free and enables customers to inventory every device and appliance in the home via bar code scanning, allowing instant access to manuals and warranty information, tune-up reminders, parts lists, recall notifications and more. In...
A New Offering for Utilities to Increase Customer Engagement and Satisfaction Norwalk, Connecticut – Engaging customers is a challenge for utility companies, especially renters and low- and moderate-income homeowners because they may not need or be able to afford...
Partners who have launched a home solutions program with HomeServe can generate revenue to help subsidize and advance utility objectives, including demand-side management and low-to-moderate-income (LMI) initiatives. They also report overall increased customer...
Consumer electronics devices have become essential for work, education, entertainment, and connecting. When accidents happen, a damaged device can impede the daily activities of customers' lives. Partnering with HomeServe to offer customers protection for important...
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