Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your inbound and outbound call agents are in training. This can have an impact not only on your bottom line, but also consumer satisfaction. At HomeServe,...
Kim Dailey and Brianna Govoni present to the Electric Cooperatives Association for Virginia, Maryland, and Delaware. July 2020.
Utilities put significant investment in energy efficiency programs, but only 40 percent of consumers participate in energy efficiency opportunities that would reduce their bill, even if they are struggling to pay their bills. Despite the sensibility of participating...
How do energy consumers view the utilities that serve them? They’ve had an opportunity to appreciate the essential service their utility provides and utility employees’ efforts to ensure access to reliable energy during the coronavirus crisis. Public perception of...
Evangelina Gonzalez of Yonkers noticed many of her neighbors were experiencing water line breaks, especially during the winter months, and began worrying about the line servicing her home. The City of Yonkers partnered with a warranty company (NOT HomeServe) to offer...
Utilities in the US are in the midst of the most challenging yet potentially exciting time in their long history. The combination of deregulation and increased efficiency is causing utilities to look inward at how they can strengthen customer relationships. A white...
LAS VEGAS – In front of a crowd including more than 600 executives from around the world, HomeServe representatives received a Grand Stevie Award for Sales and Customer Service and seven Gold, 14 Silver and eight Bronze awards. The Stevie Awards are the premiere...
Bunker Labs – a 501(c)(3) non-profit – is a national network of veteran entrepreneurs dedicated to helping new veteran entrepreneurs start their own business. Their vision is to empower the entrepreneurial dreams of the military connected community and they are...
In Luckey, Ohio, Serenity Farm Equestrian Center has been offering equine therapy and learning programs for nearly 20 years, helping those with mobility and neurological issues live healthier, happier lives. “I think it’s such an opportunity to work alongside so many...
We are proud to share that HomeServe launched the HomeServe Cares Foundation, a four-pillar Corporate Social Responsibility program, this past April. The Foundation is backed by a substantial financial commitment to support the mission of Spreading Hope and Supporting...
Learn how a HomeServe partnership can help move the needle on your member loyalty and engagement goals. Click here to watch Josh Cleveland, Key Accounts Manager of EnergyUnited, speak on the Cooperative Partner Experience, or click here to learn about Victor Karcher...
Twenty years ago this month, HomeServe launched its first U.S. utility partnership to educate homeowners and offer optional protection against potentially costly emergency repairs to residential lines and systems. Today nearly 5 million homeowners are benefitting from...
New HomeServe Survey Measures Appeal of Subscription Services to U.S. Homeowners State of Home Survey Also Found Many Homeowners Continue to be Financially Unprepared for a Home Emergency Repair Norwalk, CT – August 22, 2023 – Subscription services are available for...
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