Energy consumers have more choices, and it’s no longer enough for a cooperative to simply deliver reliable electrical service – in fact, that has become a baseline expectation from consumers. With their ability to switch providers and a field full of newcomers...
BPU and the Unified Government (UG) first partnered with HomeServe USA, a leading provider of home repair service solutions for residents and customers in 2016. Services include water service line repairs, sewer line repairs, and in-home plumbing plans, among other...
Winning PartnershipsThrough our partnerships with more than 1,000 co-ops, utilities, cities, municipalities and associations across North America, HomeServe USA protects over 4 million customers from the expense and inconvenience of home emergency repairs. We are...
The energy industry is continuously working to improve customer satisfaction, and industry executives are watching. According to the latest J.D. Power study, customer satisfaction has increased for the seventh consecutive year in the industry. Improved prices and...
When you have an electrical or plumbing problem, the last thing you want to do is hire the wrong contractor. A bad contractor can turn an inconvenience into a nightmare! You'll receive a lot of advice from those around you, but how should you choose a contractor? If...
Coles-Moultrie Electrical Cooperative has served as a rural community partner for nearly 80 years in Illinois. The Cooperative was exploring options for affordable home repair plans for its members when information on HomeServe USA, a new National Rural Electric...
Company’s Interior Plumbing & Drainage Service Plan Recognized in New Products and Services – Business Products and Services Category Norwalk, CT – September 20, 2017 – HomeServe USA (HomeServe), a leading provider of home repair solutions, has won the Gold at...
Home Maintenance is a key factor for aging Americans wishing to remain in their own homes, or in the modern vernacular, those who prefer "aging in place." According to U.S. Census data, 61.3 million Americans aged 65 by 2029, and a growing trend for this population is...
One of the most important benefits of a HomeServe repair service plan is access to our exceptional local contractor network whenever an emergency arises. While it can take days for a contractor from the phone book to arrive, a HomeServe customer receives a call back...
This morning’s session on Contact Center and Operations features our very own Robert Judson, Executive Vice President of Customer Experience at HomeServe. Rob is presenting “Technology and Innovation: Solutions to Deliver a Best-in-Class Customer Experience” Customer...
Climate change spells lowered efficiency, increased expenses and more outages – the only thing members dislike more than rate increases – and as the demand for energy increases, the problems around climate change only loom larger. The decade between 2000 to 2010 was...
One of the most promising strategies for achieving utility energy efficiency goals is the increased adoption of high-efficiency heating and cooling equipment. A new subscription makes efficient upgrades an easier decision for residential utility customers and delivers...
Grady Electric Membership Corporation provides power to more than 19,000 members through nearly 3,300 miles of line in southwest Georgia. The cooperative, which has served its local communities for more than 80 years, was looking for a program to provide emergency...
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