Energy providers must look beyond simply supplying a commodity in an industry that is undergoing rapid and unprecedented change. A growing percentage of decision makers, including millennials, are budget conscious, environmentally and socially aware, utilize social...
Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your inbound and outbound call agents are in training. This can have an impact not only on your bottom line, but also consumer satisfaction. At HomeServe,...
Kim Dailey and Brianna Govoni present to the Electric Cooperatives Association for Virginia, Maryland, and Delaware. July 2020.
Replacing an electric water heater can cost from $1,000 to $1,600, with a gas-powered one costing an estimated $1,000 to $1,400 – a bill that can be overwhelming to homeowners with limited funds or a fixed income, especially as the economy recovers.
How do energy consumers view the utilities that serve them? They’ve had an opportunity to appreciate the essential service their utility provides and utility employees’ efforts to ensure access to reliable energy during the coronavirus crisis. Public perception of...
When Robin Tusa of Tusa’s Plumbing was at Tijuana B.’s Fort Worth, Texas, home, she noticed something odd. Before plugging in Tusa’s equipment, the customer turned off the television. Tusa, a HomeServe network contractor, was at the home to unclog a sewer line when...
Utilities in the US are in the midst of the most challenging yet potentially exciting time in their long history. The combination of deregulation and increased efficiency is causing utilities to look inward at how they can strengthen customer relationships. A white...
At HomeServe, customers are at the heart of everything we do, so their health and safety are of utmost importance, especially during this pandemic. Customer and contractor safety are our top priorities. “We remain 100 percent dedicated to serving our customers during...
Energy consumers want engagement and for utilities to provide solutions. As the industry goes through a rebranding period, many energy providers are looking to utilize their own expertise and resources to expand their offerings in synergistic ways. Position Yourself...
When an energy consumer reaches out, they want to speak to someone who is friendly, knowledgeable and can help them navigate their problem. A good customer service line experience will soon overtake price and product as the key factor in customer choice. When a...
Twenty years ago this month, HomeServe launched its first U.S. utility partnership to educate homeowners and offer optional protection against potentially costly emergency repairs to residential lines and systems. Today nearly 5 million homeowners are benefitting from...
Catherine E. of Sicklerville, New Jersey, thought that having a policy to cover maintenance and repairs to her home furnace would be a prudent idea. Catherine is an older adult on a fixed income with chronic health issues that require treatment three times a week....
Electric Vehicle Charger Installation HomeServe's turnkey EV Charger solution offers a seamless experience for residential EV owners. Aligned with cooperative EV objectives and programs, our installation solution helps to increase awareness of electric vehicles and...
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