HomeServe's state-of-the-art Call Center building builds off the success of HomeServe’s original Chattanooga Contact Center location where 325 employees work around the clock to service customers’ repair needs. HomeServe protects its over 3.4 million customers across...
Technology
HomeServe Call Center Workforce Training
by HomeServe USA | Aug 1, 2016
HomeServe's state-of-the-art Call Center building builds off the success of HomeServe’s original Chattanooga Contact Center location where 325 employees work around the clock to service customers’ repair needs. HomeServe protects its over 3.4 million customers across...
HomeServe Call Center Contractor Operations
by HomeServe USA | Aug 1, 2016
HomeServe's state-of-the-art Call Center building builds off the success of HomeServe’s original Chattanooga Contact Center location where 325 employees work around the clock to service customers’ repair needs. HomeServe protects its over 3.4 million customers across...
Meet the HomeServe Call Center Work Force
by HomeServe USA | Aug 1, 2016
HomeServe's state-of-the-art Call Center building builds off the success of HomeServe’s original Chattanooga Contact Center location where 325 employees work around the clock to service customers’ repair needs. HomeServe protects its over 3.4 million customers across...
Tour HomeServe’s Customer Center of Excellence
by HomeServe USA | Aug 1, 2016
HomeServe's state-of-the-art Call Center building builds off the success of HomeServe’s original Chattanooga Contact Center location where 325 employees work around the clock to service customers’ repair needs. HomeServe protects its over 3.4 million customers across...
Call Center Voice Analytics Takes Customer Experience to a New Level
by Kimberly Dailey | Mar 29, 2016
Like most companies, HomeServe constantly strives to exceed the ever evolving expectations of our customers. After several years and millions of customer interactions, we have learned that the way to deliver the best customer experience is to Ask, Listen and Act! In...
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Recent Posts
Ideas to Improve Customer Satisfaction at Contractor Conference
A group of the top contractors in HomeServe’s network of more than 1,600 across the country attended the fourth-annual Contractors Conference Sept. 18-20 in San Antonio, where they discussed continuous improvement of customer service, closing the labor gap and...
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