Millennials are becoming the largest demographic and are the largest generation employed in the U.S. workforce. Their clout and spending power will only increase until the middle of the century. Over the past five years, they have made up the largest percentage of...
Energy consumers have more choices, and it’s no longer enough for a cooperative to simply deliver reliable electrical service – in fact, that has become a baseline expectation from consumers. With their ability to switch providers and a field full of newcomers...
The energy industry is continuously working to improve customer satisfaction, and industry executives are watching. According to the latest J.D. Power study, customer satisfaction has increased for the seventh consecutive year in the industry. Improved prices and...
A new article in T&D World predicts renewables, smart home monitoring, AI and IoT will have a massive impact on how energy and utility companies address the market in 2018. Smart Home Monitoring Smart home monitoring with smart meters enables homeowners to track...
Coles-Moultrie Electrical Cooperative has served as a rural community partner for nearly 80 years in Illinois. The Cooperative was exploring options for affordable home repair plans for its members when information on HomeServe USA, a new National Rural Electric...
This morning’s session on Contact Center and Operations features our very own Robert Judson, Executive Vice President of Customer Experience at HomeServe. Rob is presenting “Technology and Innovation: Solutions to Deliver a Best-in-Class Customer Experience” Customer...
As customer expectations continue to increase, companies need to have a mindset of continuous improvement to keep up. HomeServe’s focus on the customer has led to the implementation of speech analytics and other advanced technologies in our Chattanooga, Tennessee...
One of the major issues electric cooperatives are facing is stagnant load growth – a problem cited by 35% of utility executives as one of the top three pressing challenges facing their business, according to a survey by Utility Dive. But is rooftop solar energy...
Like most companies, HomeServe constantly strives to exceed the ever evolving expectations of our customers. After several years and millions of customer interactions, we have learned that the way to deliver the best customer experience is to Ask, Listen and Act! In...
A group of the top contractors in HomeServe’s network of more than 1,600 across the country attended the fourth-annual Contractors Conference Sept. 18-20 in San Antonio, where they discussed continuous improvement of customer service, closing the labor gap and...
Energy cooperatives have maintained their 73% satisfaction score between 2021 and 2022 according to the American Customer Service Index, even through extreme weather and unprecedented global events. This is called the ASCI Score. You already know the country’s aging...
Flattening load growth is an issue for every utility. However, as this revenue stream remains stagnant, energy utilities are looking for new sources of revenue. However, your consumers may not be aware of your energy services and retail offerings. Power Generating...
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