In November Utility Service Partners, Inc. (USP), program administrator for the National League of Cities (NLC) Service Line Warranty Program, was an exhibitor at the NLC City Summit in Pittsburgh, PA – our hometown! We had the opportunity to meet with city officials...
Summer Minger
NLC 2016 City Summit: Welcome Home
by Summer Minger | Oct 26, 2016 | By State, Education, Pennsylvania, Service Line Responsibilities, Water Solutions
The National League of Cities 2016 City Summit will take place in Pittsburgh, Pennsylvania, from November 16th through November 19th. USP is excited to have the City Summit in our own backyard, and we are planning a very special event for our partners. Stop by our...
NLC Service Line Program: Helping Municipal Infrastructure
by Summer Minger | Oct 26, 2016 | Arizona, By State, Education, Inflow & Infiltration, Infrastructure, Kansas, Missouri, Public-Private Partnerships, Service Line Responsibilities, Water Loss, Water Solutions
The National League of Cities (NLC) Service Line Warranty Program helps residents of participating municipalities repair or replace thousands of water and sewer laterals every year. The program has helped more than 140,000 residents complete more than million in...
A Message From Tom Rusin, CEO 2016
by Summer Minger | Oct 26, 2016 | By State, Education, Infrastructure, Pennsylvania, Public-Private Partnerships, Water Solutions
The summer of 2016 brought many exciting changes to USP, program administrator for the National League of Cities Service Line Warranty Program. In July, USP and HomeServe USA, a leading provider of home repair solutions serving over 2.7 million customers across the US...
Flashback Friday: In-home Plumbing Tips
by Summer Minger | Jul 29, 2016 | Frozen Pipes, Home Maintenance, Water Solutions
Plumbing systems are pretty simple – they use pressure and valves and you just have to keep them dry and warm so problems don’t arise. Here are a few tips that can alert you to small problems in order to avoid bigger problems in the future. Warning signs of a...
Flashback Friday: Put Your Landscape On A Water Diet
by Summer Minger | Jul 1, 2016 | Green Initiatives, Home Maintenance, Water Conservation, Water Solutions
When plants absorb sunlight to produce oxygen through photosynthesis, the water in their leavesevaporates, requiring the plant to pull water from the ground – which could be trouble for some plants in drought-prone areas. During periods of extreme heat and drought,...
Flashback Friday – Madison, Wisconsin
by Summer Minger | Jun 17, 2016 | Public-Private Partnerships, Water Solutions
Today we travel to the capital of the State of Wisconsin. Named for the fourth President of the United States, James Madison, the City offers residents and visitors entertainment, adventure, and history. It features the Wisconsin State Capitol Building, modeled after...
Flashback Friday – Kansas City, Missouri Part Two
by Summer Minger | Jun 10, 2016 | By State, Communities, Education, Kansas, Missouri, Public-Private Partnerships, Water Solutions
This week’s Flashback Friday continues our journey through beautiful Kansas City, Missouri (KCMO). We have already gained a wealth of history and knowledge at the National World War I Museum at the Liberty Memorial, took a swing at learning about Negro League Baseball...
Flashback Friday – Kansas City, Missouri
by Summer Minger | Jun 3, 2016 | By State, Communities, Kansas, Missouri, Public-Private Partnerships, Water Solutions
For this week's Flashback Friday, we are taking a journey to the City of Fountains; Kansas City, Missouri (KCMO). Kansas City is full of history and culture, and today we will explore some of the unique experiences available to visitors and residents of KCMO. Our trip...
Flashback Friday – Phoenix, AZ
by Summer Minger | May 27, 2016 | Arizona, By State, Communities, Education, Large Cities, Public-Private Partnerships, Water Solutions
Identified by VisitPhoenix as “the cosmopolitan heart of Arizona and the soul of the American Southwest,” Phoenix, Arizona, is a longtime partner with the NLC Service Line Warranty Program by HomeServe, previously known as Utility Service Partners (USP). The sixth...
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Hixson Utility District’s Bad Debt from Leaks Reduced with ServLine – Partner Testimonial
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn how the utility's bad debt was reduced when the ServLine program paid for residents' water...
Hixson Utility District’s Customer Service Improvement with ServLine – Partner Testimonial
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn about the excellent customer service the district's residents have received from the...
Hixson Utility District’s Greg Butler Discusses Benefits of ServLine – Partner Testimonial
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn about his utility's and residents' experiences with the benefits of the ServLine program.