In November Utility Service Partners, Inc. (USP), program administrator for the National League of Cities (NLC) Service Line Warranty Program, was an exhibitor at the NLC City Summit in Pittsburgh, PA – our hometown! We had the opportunity to meet with city officials...
Summer Minger
NLC 2016 City Summit: Welcome Home
by Summer Minger | Oct 26, 2016 | By State, Education, Pennsylvania, Service Line Responsibilities, Water Solutions
The National League of Cities 2016 City Summit will take place in Pittsburgh, Pennsylvania, from November 16th through November 19th. USP is excited to have the City Summit in our own backyard, and we are planning a very special event for our partners. Stop by our...
NLC Service Line Program: Helping Municipal Infrastructure
by Summer Minger | Oct 26, 2016 | Arizona, By State, Education, Inflow & Infiltration, Infrastructure, Kansas, Missouri, Public-Private Partnerships, Service Line Responsibilities, Water Loss, Water Solutions
The National League of Cities (NLC) Service Line Warranty Program helps residents of participating municipalities repair or replace thousands of water and sewer laterals every year. The program has helped more than 140,000 residents complete more than million in...
A Message From Tom Rusin, CEO 2016
by Summer Minger | Oct 26, 2016 | By State, Education, Infrastructure, Pennsylvania, Public-Private Partnerships, Water Solutions
The summer of 2016 brought many exciting changes to USP, program administrator for the National League of Cities Service Line Warranty Program. In July, USP and HomeServe USA, a leading provider of home repair solutions serving over 2.7 million customers across the US...
Flashback Friday: In-home Plumbing Tips
by Summer Minger | Jul 29, 2016 | Frozen Pipes, Home Maintenance, Water Solutions
Plumbing systems are pretty simple – they use pressure and valves and you just have to keep them dry and warm so problems don’t arise. Here are a few tips that can alert you to small problems in order to avoid bigger problems in the future. Warning signs of a...
Flashback Friday: Put Your Landscape On A Water Diet
by Summer Minger | Jul 1, 2016 | Green Initiatives, Home Maintenance, Water Conservation, Water Solutions
When plants absorb sunlight to produce oxygen through photosynthesis, the water in their leavesevaporates, requiring the plant to pull water from the ground – which could be trouble for some plants in drought-prone areas. During periods of extreme heat and drought,...
Flashback Friday – Madison, Wisconsin
by Summer Minger | Jun 17, 2016 | Public-Private Partnerships, Water Solutions
Today we travel to the capital of the State of Wisconsin. Named for the fourth President of the United States, James Madison, the City offers residents and visitors entertainment, adventure, and history. It features the Wisconsin State Capitol Building, modeled after...
Flashback Friday – Kansas City, Missouri Part Two
by Summer Minger | Jun 10, 2016 | By State, Communities, Education, Kansas, Missouri, Public-Private Partnerships, Water Solutions
This week’s Flashback Friday continues our journey through beautiful Kansas City, Missouri (KCMO). We have already gained a wealth of history and knowledge at the National World War I Museum at the Liberty Memorial, took a swing at learning about Negro League Baseball...
Flashback Friday – Kansas City, Missouri
by Summer Minger | Jun 3, 2016 | By State, Communities, Kansas, Missouri, Public-Private Partnerships, Water Solutions
For this week's Flashback Friday, we are taking a journey to the City of Fountains; Kansas City, Missouri (KCMO). Kansas City is full of history and culture, and today we will explore some of the unique experiences available to visitors and residents of KCMO. Our trip...
Flashback Friday – Phoenix, AZ
by Summer Minger | May 27, 2016 | Arizona, By State, Communities, Education, Large Cities, Public-Private Partnerships, Water Solutions
Identified by VisitPhoenix as “the cosmopolitan heart of Arizona and the soul of the American Southwest,” Phoenix, Arizona, is a longtime partner with the NLC Service Line Warranty Program by HomeServe, previously known as Utility Service Partners (USP). The sixth...
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Lead lines, water loss, and leak administration – OH MY! Webinar with NRWA
In addition to public infrastructure challenges, water systems are dedicating resources to support customers with myriad private infrastructure issues. An average household in the U.S. uses about 300 gallons of water every day, 12% of which is lost to water leaks from...
Case Study: ServLine Lost Water Product
“Among residential customers, water leaks in their home used to be a real problem for us,” Cam, who has been GM at Kingsbury General Improvement District of Stateline, Nevada (KGID) since 2008 explained. “It wasn’t so much the financial cost to us because of the way...
Increase In Extreme Cold Events Posing New Challenges for Water Providers
While it’s intuitive to link “global warming” with hotter and longer heatwaves, longer droughts, more wildfires, and heavier rain, the link is less obvious when it comes to an increase in extreme cold events across North America, particularly in areas that have not...