“The overall service and promptness of the service is highly recommended. I am very satisfied. I’m very happy that such a service existed here, and I will continue to take advantage of all the programs available.”
— John E.
— Rock Falls, IL
Summer Minger
Mary R., Glendale, AZ
“You have my endorsement. I am truly impressed with your services. Very pleased. Gives me confidence that the city gives you an alternative needed to take care of any problems.”
— Mary R.
— Glendale, AZ
James C. Hunt Former Councilmember Clarksburg, Wv
“This program has been available to Clarksburg’s residents for nearly two years, and it’s a real winner. Resident satisfaction is high and it’s a lot easier to tell citizens about this great new service rather than explain why they are on the hook for costly repairs.”
— James C. Hunt
— Former Councilmember
— Clarksburg, WV
Michelle Duff City Clerk Thornton, LA
“Many of our residents are income restricted and the cost to repair a service line could be devastating, and the City wanted the residents to have a low cost option for such repairs. The City’s decision was made through the experience of other communities with SLWA. All input was positive! As the City Clerk, I personally have heard from a handful of citizens that participate in the warranty program and have used the warranty for repairs. All have given positive feedback from their experience.”
— Michelle Duff
— City Clerk
— Thornton, IA
Bryan Long, City Manager, Lawton, OK
The program payouts have been huge for our homeowners; over $230,000 in water and sewer line repairs alone in 24 months. It really illustrates the fact that the program is responsive.
Bryan Long
City Manager
Lawton, OK
Ruth Volbre, Assistant City Administrator, Berwyn, IL
The majority of the homes within our municipality are from the early 1900’s with the original service lines. The city heard the need of this insurance from residents. High quality of customer service, reasonable prices, and use of locally licensed plumbers. SLWA offers a good product and quality customer service to Berwyn’s residents.
Ruth Volbre
Assistant City Administrator
Berwyn, IL
Kurt Bookout, Public Utilities Director, El Dorado, KS
SLW of America has done exactly what they claim and we have heard nothing but praise from our citizens for the program. The benefit for our City Sewer Department is fewer call-outs; because the homeowners’ failing service lines are finally getting fixed. Local plumbers embraced the program and I have heard nothing but positive comments from them. I whole-heartedly endorse the NLC-USP program and feel it will continue to be a valuable approach to proactively addressing the problem of decaying water and sewer infrastructure.
Kurt Bookout
Public Utilities Director
El Dorado, KS
Tucson Park Enhancements Financed By NLC SLWP
Municipalities that partner with the NLC Service Line Warranty Program receive a revenue share from policies sold that can be dedicated to a wide variety of beneficial community programs. The City of Tucson, Arizona utilizes the funding to improve the city’s public...
A Message From John Kitzie, CEO 2018
As HomeServe’s new CEO, I wanted to take this opportunity to introduce myself. I joined HomeServe in October 2012 as Chief Operating Officer overseeing our customer experience and field technicians. Throughout my years in this role, I have been privileged to work with...
America’s Water Infrastructure Crisis: The Six Pillar Solution
Earlier this year, we introduced the idea of Six Pillars that must be addressed to reverse the dire state of America's water infrastructure. The solution lies in leadership and a plan that addresses these many challenges comprehensively. Pillar #1 is Education. Before...