“NOVEC Solutions is a NOVEC subsidiary dedicated to providing members with a network of services they can trust,” said Gilbert Jaramillo, Vice President of NOVEC Solutions. “In 2018, HomeServe became our provider of repair and replacement service plans for a wide...
HomeServe USA
Addressing Cooperative Objectives
by HomeServe USA | Mar 23, 2023 | Cooperative of the Future, CSAT, Decarbonization, Digital Customer Experience, Electric Vehicles, Energy Cooperatives, Energy Efficiency, Engagement, Green Initiatives, Grid Modernization, Knowledge Center, Renewables, Skilled Labor Gap, Technology, White Papers
Addressing Cooperative Objectives HomeServe offers cooperatives a no-cost, ancillary revenue generating opportunity that amplifies program results while enhancing the member experience. Support your members in their homes and improve engagement with energy efficiency...
The Hidden Cost of Water Leaks Explained
by HomeServe USA | Mar 15, 2023 | Education, Financial Shock, Green Initiatives, Infographics, Infrastructure, Knowledge Center, Public-Private Partnerships, ServLine, Water Conservation, Water Loss, Water Solutions
The ServLine Leak Protection Program helps protect the water provider and customers from the unexpected cost of a service line leak, including recapturing lost revenue and bad debt. In addition, the effort involved in leak adjustment administration is taken on by the...
Giving Back for Good – CenterPoint Energy
by HomeServe USA | Oct 7, 2022 | Case Studies, Energy Solutions, Partner Testmonials
CenterPoint Energy's program with HomeServe launched in July of 2018, offering a number of benefits to the utility. Aside from protecting customers, the partnership supports the local economy and goodwill funding, in addition to charitable contributions. To learn...
Utility Solutions
by HomeServe USA | Jun 6, 2022 | Customer Engagement, Energy Efficiency, Energy Solutions, Infrastructure, Partnership
Partners who have launched a home solutions program with HomeServe can generate revenue to help subsidize and advance utility objectives, including demand-side management and low-to-moderate-income (LMI) initiatives. They also report overall increased customer...
Electric Resiliency Plans
by HomeServe USA | Apr 12, 2022 | Electrical Grids, Energy Solutions, Exterior Electric, Infrastructure, Products, Service Line Responsibilities
Your customers' safety, comfort and convenience are dependent on electric power, however, power outages are inevitable. HomeServe offers home protection plans that help expedite reconnection and even help cover damage from weather related incidents so that your...
Tech Protection
by HomeServe USA | Apr 12, 2022 | Customer Engagement, Energy Solutions, Products
Consumer electronics devices have become essential for work, education, entertainment, and connecting. When accidents happen, a damaged device can impede the daily activities of customers' lives. Partnering with HomeServe to offer customers protection for important...
Solutions for Renters
by HomeServe USA | Apr 12, 2022 | Customer Engagement, Energy Solutions, Products
HomeServe offers the following plans for renters. This can be a good way to increase engagement with and offer protection for LMI consumers, many of whom are renters. Surge Protection Covers repair or replacement and, if necessary, removal of electrical...
Gas Resiliency Plans
by HomeServe USA | Apr 12, 2022 | Energy Solutions, Infrastructure, Natural Gas Industry, Products
Unexpected problems with gas lines can happen at any time causing inefficient or no heat and hot water, unpleasant odors and problems with gas appliances. These repairs can be costly and time consuming and can overburden utility call centers when issues arise at the...
HomeServe Advantage Program
by HomeServe USA | Apr 12, 2022 | Energy Efficiency, Energy Solutions, Products
HomeServe Advantage Program Replacing an HVAC system is a costly proposition for homeowners, and high-efficiency equipment can be out of reach for many. This presents a challenge for utilities, as achieving efficiency goals depends on increased adoption of more...
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HVAC Contractors of Excellence: HomeServe Energy Services
No customers slip through the cracks at HomeServe Energy Services, one of the most technologically-adept HVAC contractors at work today. HomeServe Energy Services (HES) dispatches reliable heating and cooling experts to more than 1,000 communities in 26 counties...
Chilly Shower Leads to Widow’s Hot Water Heater Repair
Jackie B. of Edmonton, Alberta started her morning on a sunny day in April the way she usually does – jumping into the shower. But something quickly went wrong – on this day, the water stayed icy cold, no matter how long Jackie waited for it to warm up. Upon further...
Electric Repair Made Quicker, Easier With HomeServe Policy
Ronald S. of Brockton, Mass., had spent three years struggling with a less-than-satisfactory experience with his home warranty company. He’d paid for the contract upfront and felt trapped. So, once the contract expired, he was ready to look anywhere else. Although his...