Running a water system can be complicated. Customer leaks don’t have to be! The ServLine Leak Protection Program helps to safeguard communities and build stronger utilities. Plus, ServLine also lowers costs by helping utilities recapture lost revenue and bad debt...
HomeServe USA
Case Study: Complicated Water Line Repair Completed With Care
“The meter reader said that I had something going on,” Michael M. of Jefferson, Oregon, said. “He said, ‘There’s a lot of water passing through the meter, the reading is high.’" Michael knew that he had an emergency home repair plan to protect his water service line,...
Complicated Water Line Job Completed With Care, Professionalism in Jefferson, Oregon
Michael M. of Jefferson, Oregon had a high water meter reading. He knew that he had an emergency home repair plan to protect his water service line, introduced through a partnership between Jefferson and the NLC Service Line Warranty Program by HomeServe. So, he made...
ServLine – How it works
Running a water system can be complicated. Customer leaks don’t have to be! The ServLine Leak Protection Program helps to safeguard communities and build stronger utilities. Plus, ServLine also lowers costs by helping utilities recapture lost revenue and bad...
ServLine Leak Protection Solution Key Advantages
Many utilities offer Leak Adjustment policies to their residents, but most result in lost revenue for the utility. Jenna Hazelet, Business Development Director discusses the key advantages of the ServLine Leak Protection Solution for residents and the utility,...
Root-Clogged Sewer Fix is Surprisingly Easy
Chris had a root intrusion in his sewer line that was causing periodic backups. Over the past two years, he had plumbers out to his home to clear roots out of his sewer line three times. If he didn’t have a plan offered by HomeServe, introduced to him through a...
Boost Satisfaction with ServLine – Insights from Mark Slater
The ServLine Leak Protection Program is the only one of its kind included in the National Rural Water Association’s Products and Services Portfolio for its 31,000 utility system members. In this SME series, Mark Slater, ServLine General Manager, discusses the...
Scrapper Leaves Daycare Dismayed & Without Heat
One Monday, Lourelle and Daige arrived at their New Jersey daycare, ready to welcome more than 100 children, but the building wasn't heating up the way it should ... Most of Daige and Lourelle’s days at a New Jersey daycare were filled with the laughter...
Disintegrating Long Island Sewer Line Leads to $7,200 Repair
A backed-up utility sink led to a shocking savings for one HomeServe customer. Barrett and his wife came across a troubling discovery in their basement one late summer day: the slop sink near their washing machine was bubbling up with water. The reason...
30-Foot Sewer Line Repair Leaves Customer with Zero Out of Pocket Costs
When the job was completed, the repair saved Hannah of Charlotte over $6,400. Since 2019, HomeServe has been partnered with Charlotte Water to offer customers optional and affordable water and sewer line protection plans. Hannah, a Charlotte Water...