The ServLine Leak Protection Program is the only one of its kind included in the National Rural Water Association’s Products and Services Portfolio for its 31,000 utility system members. In this SME series, Mark Slater, ServLine General Manager, discusses the...
HomeServe USA
Disintegrating Long Island Sewer Line Leads to $7,200 Repair
A backed-up utility sink led to a shocking savings for one HomeServe customer. Barrett and his wife came across a troubling discovery in their basement one late summer day: the slop sink near their washing machine was bubbling up with water. The reason...
30-Foot Sewer Line Repair Leaves Customer with Zero Out of Pocket Costs
When the job was completed, the repair saved Hannah of Charlotte over $6,400. Since 2019, HomeServe has been partnered with Charlotte Water to offer customers optional and affordable water and sewer line protection plans. Hannah, a Charlotte Water...
Sewer Line Snag Repair Saves Virginia Woman $6,000
Selma of Alexandria noticed some water backing up after some rainy weather, but it wasn't draining. The end of August on the east coast often comes with end-of-summer rain and gloomy weather. So, when Selma N. of Alexandria, Virginia noticed her main...
HomeServe Assists with Hot Water Heater Replacement for Xcel Energy Customer
Tracy knew the water in her home wasn't as hot as it could have been in recent days. Tracy, a homeowner in Roseville, Minnesota, came across an unsettling discovery in recent months. Her home’s water heater, which had been there when she purchased the...
HomeServe and Xcel Combat Heat Wave with $2,500 HVAC Repair
Brenda M. of Minnesota had a sweltering problem this past August. It was a hot August day in Brooklyn Park, Minnesota, and local resident Brenda M. was just finishing up some yardwork. Her favorite part of that process was coming back into her home to a...
New HomeServe Survey Shows Growing Number of Homeowners Face Home Repair Emergencies
NORWALK, Conn.--(BUSINESS WIRE)--HomeServe’s latest State of the Home Survey – now in its 15th edition – dealt up a double dose of bad news: The highest percentage ever of Americans (75%) reported having a home repair emergency over the past year while, at the...
Ohio Homeowner Saved by Seamless Claim Process for Water Leak
When Keith saw his water bill, he knew there was something wrong, and he knew just what had happened. Not too long before, he had discovered a leaking hose bib outside his home and had it repaired. “I had no idea how long it had been leaking, though,” he said. The...
Residential Infrastructure Day Celebrated by HomeServe
Residential Infrastructure Day on May 20th is a day to highlight infrastructure’s “last mile.” It’s the electric, sewer, water, and cable lines that connect homes to utility systems, and household heating, cooling, and water heating equipment critical to everyday...
Case Study: ServLine Solves Problems for Water Utilities and Their Customers
ServLine addresses challenges for both water utilities and their customers. Lawrence County, located along Ohio’s southern border by the Ohio River, has around 25,000 households, with over half relying on Hecla Water Association for their water needs. Tony Howard, the...