Annandale Resident Saves $6,100 on Water Service Line Repairs

by | Feb 7, 2024 | Customer Testimonials, NLC SLWP, Public-Private Partnerships, Service Line Responsibilities, Testimonials, Virginia, Water Solutions

Judy B. of Annandale, Virginia learned about HomeServe residential repair plans through a program with her utility, Dominion. She had been living in her home for about 50 years and, as a senior citizen living alone, she thought it would be wise to take some worry off her plate by enrolling in several plans covering various systems in her home.

To date, Judy has had two issues with her exterior service line, and they were able to be repaired promptly, at no cost to her. “Both times the contractor came out to my home for a repair, it was a five-star experience,” said Judy. “I could always depend on them to show up when they said they would, fix my problem, and clean up as if it never happened.”

Upon the discovery of another water line leak and at the request of Judy, HomeServe decided to take a look at the condition of the total line. A local and reliable member of the company’s contractor network, Kramer and Sons Plumbing, was dispatched to Judy’s home. What they found was that parts of the line that hadn’t been repaired were in grave condition due to its age and other environmental factors.

The Exterior Water Service Line Plan covered the entire 65 feet of the line that needed replacement.

When I learned HomeServe would cover the cost of replacing the full line, I was absolutely elated – there’s no way I could have taken this on financially on my own,” said Judy. “I’ve been worried about the total condition of the line for some time, and now those worries are being washed away.

Kramer and Sons got to work to repair the line, which ultimately saved Judy over $6,100. In this particular instance, they were able to complete the repair in a single day.

“It’s hard for me to express how grateful I am for HomeServe; the service I receive time and time again is absolutely wonderful,” Judy said. “Now that my water line is sparkly new, I can leave my home without the worry of a leak springing and do the traveling I’ve been looking to do.”

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