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Bryan Long, City Manager, Lawton, OK
The program payouts have been huge for our homeowners; over $230,000 in water and sewer line repairs alone in 24 months. It really illustrates the fact that the program is responsive.
Bryan Long
City Manager
Lawton, OK
Ruth Volbre, Assistant City Administrator, Berwyn, IL
The majority of the homes within our municipality are from the early 1900's with the original service lines. The city heard the need of this insurance from residents. High quality of customer service, reasonable prices, and use of locally licensed plumbers. SLWA offers a good product and quality customer service to Berwyn's residents.
Ruth Volbre
Assistant City Administrator
Berwyn, IL
Kurt Bookout, Public Utilities Director, El Dorado, KS
SLW of America has done exactly what they claim and we have heard nothing but praise from our citizens for the program. The benefit for our City Sewer Department is fewer call-outs; because the homeowners' failing service lines are finally getting fixed. Local plumbers embraced the program and I have heard nothing but positive comments from them. I whole-heartedly endorse the NLC-USP program and feel it will continue to be a valuable approach to proactively addressing the problem of decaying water and sewer infrastructure.
Kurt Bookout
Public Utilities Director
El Dorado, KS
Mary R., Glendale, AZ
“You have my endorsement. I am truly impressed with your services. Very pleased. Gives me confidence that the city gives you an alternative needed to take care of any problems.”
— Mary R.
— Glendale, AZ
James C. Hunt Former Councilmember Clarksburg, Wv
“This program has been available to Clarksburg’s residents for nearly two years, and it’s a real winner. Resident satisfaction is high and it’s a lot easier to tell citizens about this great new service rather than explain why they are on the hook for costly repairs.”
— James C. Hunt
— Former Councilmember
— Clarksburg, WV
Michelle Duff City Clerk Thornton, LA
“Many of our residents are income restricted and the cost to repair a service line could be devastating, and the City wanted the residents to have a low cost option for such repairs. The City’s decision was made through the experience of other communities with SLWA. All input was positive! As the City Clerk, I personally have heard from a handful of citizens that participate in the warranty program and have used the warranty for repairs. All have given positive feedback from their experience.”
— Michelle Duff
— City Clerk
— Thornton, IA
Read our latest water blog articles.
Click the topic list below left to read our featured articles, or click here to see all blog and article categories.
2020 NLC Service Line Warranty Programs – Savings and Solutions
Program Overview by Business Development Staff.
Water Service Line Leaks Waste Water, Imperil Health
Our communities have an aging infrastructure problem, and water line leaks waste trillions of gallons of water ...
Public-Private Partnerships May Be Solution to Aging Infrastructure
Infrastructure is aging, the national deficit is growing and tax revenue has taken a hit from COVID-19. Many ...
HomeServe Cares Foundation Annual Report 2020
At HomeServe, caring is in the fabric of our company culture. It’s why we are committed to putting people at the ...
Broken Sewer Line Repair a Relief to Homeowner
Linda J. of Baton Rouge learned the hard way that all home warranties are not created equal when she needed a ...
Cut Costs? Cities Lose Revenue to COVID-19
One of the furthest reaching impacts of COVID-19; one many of your residents will likely not see until it's ...
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