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Community Roundtable – Addressing New Challenges from COVID-19

Community Roundtable – Addressing New Challenges from COVID-19

By Bill Eller | June 4, 2020
The COVID-19 pandemic has brought new challenges to local and utility leaders.  How do you keep the utilities ...
The Worst Call: How Our Service Line Warranty Can Help

The Worst Call: How Our Service Line Warranty Can Help

By Bill Eller | May 15, 2020
“I had a call … ” Those words can make you cringe, because rarely does a resident reach out to tell you what a ...
HomeServe Cares Foundation – Lower Lights Ministry

HomeServe Cares Foundation – Lower Lights Ministry

By Peter Buttrick | April 15, 2020
The HomeServe Cares Foundation helped Columbus, Ohio's Lower Lights Ministries repair their sewer line to ensure ...
Aging Water Infrastructure: Impacts and Innovation

Aging Water Infrastructure: Impacts and Innovation

By HomeServe USA | April 13, 2020
No one disputes water is one of our most precious resources and crucial to life. A human being can survive several ...
Aging Water Infrastructure: The Problem of Private Service Lines

Aging Water Infrastructure: The Problem of Private Service Lines

By HomeServe USA | April 13, 2020
It isn’t a matter of if water service lines will fail, it is a matter of when – and that “when” will be sooner ...
Water Water and Sewer Line Emergencies: Debunking the Myths

Water Water and Sewer Line Emergencies: Debunking the Myths

By HomeServe USA | April 13, 2020
Myths about the cause of service line failures are common. Many people believe that their service lines will never ...

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NLC Service Line Warranty Program and Orem, Utah, Celebrate Service Milestone

NLC Service Line Warranty Program and Orem, Utah, Celebrate Service Milestone

By Dennis Lyon | May 3, 2022
What a week it’s been – and it’s only Wednesday! This week, I had the pleasure of joining my colleague Steve ...
Bad Debt Impacts Utilities’ Plans for Capital Projects

Bad Debt Impacts Utilities’ Plans for Capital Projects

By Bill Eller | April 8, 2022
Bad debt and mounting maintenance costs: Just call them the Scylla and Charybdis of public water utilities. Much ...
Lead Service Line Replacement Programs Made More Complex by Incomplete Data

Lead Service Line Replacement Programs Made More Complex by Incomplete Data

By Bill Eller | March 14, 2022
We don’t know how many lead service lines remain in service, and estimates vary by the millions. The American ...
Infrastructure Bill: Start Planning Now to Obtain Funding for Water Projects

Infrastructure Bill: Start Planning Now to Obtain Funding for Water Projects

By Bill Eller | February 17, 2022
The Infrastructure Investment and Jobs Act, or the bipartisan infrastructure bill, will disseminate billions of ...
Inflation a Financial Shock to the System for LMI Homeowners

Inflation a Financial Shock to the System for LMI Homeowners

By Bill Eller | February 11, 2022
Inflation has soared higher than any point in the last four decades, reaching 7.5 percent and spurred by ...
Oklahoma Man Receives Furnace Repair

Oklahoma Man Receives Furnace Repair

By Bill Eller | February 11, 2022
After Five Winters Without Heat, Oklahoma Man Receives Furnace Repair Larry H. of Dewey, Oklahoma, had spent ...

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