Dennis, a resident of Rock Hall, Maryland, received a call from his water utility following their quarterly water meter reading. To his surprise, the meter indicated that his household had used an astonishing 100,000 gallons of water over the past three months.
The average American household uses approximately 12,000 gallons of water in a month.
Dennis knew his next step was to call HomeServe. Having signed up for an Exterior Water Service Line repair plan through a partnership with the town, he reviewed his paperwork and felt confident that HomeServe would assist. What he didn’t realize, however, was that HomeServe would handle every aspect of the repair—including dispatching a licensed, insured, and qualified plumber to his home to resolve the issue.
“I thought that I would have to contact a plumber and submit a bill,” he said. “They told me, ‘no, we arrange for the plumbers to come.’”
After an initial visit from Corados Services for leak detection services, Harmonious Plumbing was dispatched to replace 50 feet of Dennis’ water service line.
“I got a call from Woodrow (Richardson), the owner of Harmonious, in the evening and he told me he would come out,” Dennis said. “He was great. There were some delays because of the weather, but when he got here and started working on replacing the line, he also discovered a leak at the meter box.
“Woodrow found the leak in the yard and replaced 50 feet of pipe – he was out here Saturday most of the day,” Dennis said, adding that there was another, internal plumbing problem discovered during the repair that he also addressed during the ordeal.
“I’m very satisfied with Harmonious and the job they did,” Dennis said. “I have no leaks now.
Dennis saved over $5,500 on the leak detection and repair, and he has hopes that part of his $4,000 water and sewer bill will be forgiven by the town because he was able to quickly address the repair once the issue was discovered.
“I’m really grateful I had HomeServe,” he said. “We got a mailer that the town was partnering with HomeServe, and they asked residents if they wanted to get coverage through the program. I thought it was a good idea. I didn’t really think about it, but when a water line repair happens, it’s a big job and it’s going to be expensive, so having coverage makes a whole lot of sense. We signed up in 2021, and I was real happy we did that.”
Search