Charles M., a resident of Asheboro, North Carolina, was concerned about the aging, corroded fuse box in his home. Despite the health issues he and his wife faced, along with their fixed income, it was the deteriorating fuse box that kept Charles awake at night. He worried that the faulty electrical system could cause a fire at any moment.
The fuse box had been in the house for about 60 years, and every time the furnace kicked on, the lights would dim. Charles knew that the box was outdated and dangerous, with one of the lines even burnt up. He had looked into financing a replacement panel, but it wasn’t feasible. Despite trying to save money for the repair, it proved challenging for Charles and his wife to set aside enough funds.
One day, Charles noticed workers from EnergyUnited Electric Membership Cooperative across the street, working on a new neighbor’s home. He decided to ask them to take a look at his fuse box. The workers agreed, and when they opened the box, it was clear from their reaction that the situation was dire. They estimated the repair would cost around $1,200, a sum that left Charles disheartened.
Recognizing the severity of the situation, the EnergyUnited employees connected Charles with Josh Cleveland, the business development and account manager. Josh assessed the problem and saw that the main outdoor panel box, which was crucial for the home’s power supply, was heavily rusted and in poor condition. He knew the repair was essential to avoid potential safety hazards like fires or power outages.
While EnergyUnited couldn’t directly replace the box because it was part of a private system, Josh had another idea: reaching out to the HomeServe Cares Foundation. The Foundation, the charitable arm of HomeServe North America, offers free emergency home repairs to qualifying homeowners in need. EnergyUnited had a partnership with HomeServe, making Josh familiar with their services.
Josh contacted the Foundation on Charles’ behalf, and they agreed to cover the cost of the $1,200 repair. EnergyUnited provided the labor, ensuring the work was completed. Without the Foundation’s support, Charles would have faced limited options and might have struggled to pay for the urgent repair.
Charles was immensely grateful to both EnergyUnited and the HomeServe Cares Foundation. He appreciated the professionalism and commitment of Josh and the entire team, knowing that their help had made a significant difference in his life.
“He opened the box and looked at it and I could tell by his face that it was bad,” Charles said. “He said it would probably be about $1,200 to fix and I just said, ‘Lord have mercy.’”
Search