Press Releases

Ohio Homeowner Saved by Seamless Claim Process for Water Leak

Ohio Homeowner Saved by Seamless Claim Process for Water Leak

When Keith saw his water bill, he knew there was something wrong, and he knew just what had happened. Not too long before, he had discovered a leaking hose bib outside his home and had it repaired. “I had no idea how long it had been leaking, though,” he said. The...

Residential Water Conservation Solutions Call for Urgency During Periods of Record Heat

Residential Water Conservation Solutions Call for Urgency During Periods of Record Heat

The year 2023 was the warmest since records began in 1850, putting it at 2.43 degrees Fahrenheit above the preindustrial average, according to the U.S. National Oceanic and Atmospheric Administration (NOAA). The record was driven by fossil fuels and an El Niño climate...

Municipalities seeking federal funds to address lead service lines may benefit from PPPs

Municipalities seeking federal funds to address lead service lines may benefit from PPPs

The dangers of lead exposure are well understood, and replacement of lead water service lines is a key factor in limiting this exposure. The Bipartisan Infrastructure Law has earmarked $15 billion for lead pipe replacements; however, that figure is considerably short...

Case Study: ServLine Solves Problems for Water Utilities and Their Customers

Case Study: ServLine Solves Problems for Water Utilities and Their Customers

ServLine addresses challenges for both water utilities and their customers. Lawrence County, located along Ohio’s southern border by the Ohio River, has around 25,000 households, with over half relying on Hecla Water Association for their water needs. Tony Howard, the...

Municipals Seeking Federal Funds to Address Lead Service Lines May Benefit from PPPs

Municipals Seeking Federal Funds to Address Lead Service Lines May Benefit from PPPs

The dangers of lead exposure are well understood, and replacement of lead water service lines is a key factor in limiting this exposure. The Bipartisan Infrastructure Law has earmarked $15 billion for lead pipe replacements; however, that figure is considerably short...

Gas Plan Saves Customer Money and Peace of Mind

Gas Plan Saves Customer Money and Peace of Mind

When Lynda T. from Tyler, Texas, was hospitalized for a brief period, her daughter diligently checked on her house to ensure its safety. Everything was fine until one day when her daughter entered the house and immediately detected the smell of gas on the first floor....

Hixson Utility District’s Bad Debt from Leaks Reduced with ServLine – Partner Testimonial

Hixson Utility District’s Bad Debt from Leaks Reduced with ServLine – Partner Testimonial

Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn how the utility's bad debt was reduced when the ServLine program paid for residents' water...

Hixson Utility District’s Bad Debt from Leaks Reduced with ServLine – Partner Testimonial

Hixson Utility District’s Customer Service Improvement with ServLine – Partner Testimonial

Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn about the excellent customer service the district's residents have received from the...