Press Releases

Muddy Lawn Indication of Hidden Water Service Line Leak

Muddy Lawn Indication of Hidden Water Service Line Leak

Ken G. of Hermitage, Tennessee, often spent time away from his home during the winter months. As a retiree, it wasn’t a problem for him to secure his home and enjoy himself somewhere else. Unfortunately, after one of Ken’s trips, he came home to an unpleasant surprise...

Hecla Water Association Manager Discusses ServLine Benefits to Utility

Hecla Water Association Manager Discusses ServLine Benefits to Utility

It’s something that every water utility manager has experienced: a customer opens their mailbox only to find a surprisingly large bill and their first reaction is to call your staff.   In most cases, when a bill jumps up by hundreds of dollars, customers are...

Enhance Member Loyalty with Strategic Partnerships

Enhance Member Loyalty with Strategic Partnerships

The electric cooperative Member Loyalty Index (MLI) originated from two co-op communications leaders seeking ways to better align their co-ops’ offerings with what their members wanted. They came across a study that was used as a basis for the first MLI survey, which...

High-efficiency HVAC Adoption by Homeowner Is Key Factor in Net-Zero Emissions Achievement

High-efficiency HVAC Adoption by Homeowner Is Key Factor in Net-Zero Emissions Achievement

With most major U.S. electric and gas utilities targeting net-zero emissions by 2050 or sooner, and many potential pathways being explored to achieve this, there is widespread agreement with the U.S. Department of Energy’s (DOE) assessment that prioritizing energy...