Ohio Homeowner Saved by Seamless Claim Process for Water Leak
When Keith saw his water bill, he knew there was something wrong, and he knew just what had happened. Not too long before, he had discovered a leaking hose bib outside his home and had it repaired. “I had no idea how long it had been leaking, though,” he said. The...
Residential Water Conservation Solutions Call for Urgency During Periods of Record Heat
The year 2023 was the warmest since records began in 1850, putting it at 2.43 degrees Fahrenheit above the preindustrial average, according to the U.S. National Oceanic and Atmospheric Administration (NOAA). The record was driven by fossil fuels and an El Niño climate...
Municipalities seeking federal funds to address lead service lines may benefit from PPPs
The dangers of lead exposure are well understood, and replacement of lead water service lines is a key factor in limiting this exposure. The Bipartisan Infrastructure Law has earmarked $15 billion for lead pipe replacements; however, that figure is considerably short...
Residential Infrastructure Day Celebrated by HomeServe
Residential Infrastructure Day on May 20th is a day to highlight infrastructure’s “last mile.” It’s the electric, sewer, water, and cable lines that connect homes to utility systems, and household heating, cooling, and water heating equipment critical to everyday...
Case Study: ServLine Solves Problems for Water Utilities and Their Customers
ServLine addresses challenges for both water utilities and their customers. Lawrence County, located along Ohio’s southern border by the Ohio River, has around 25,000 households, with over half relying on Hecla Water Association for their water needs. Tony Howard, the...
Minnesota Co-op Member Saves $5,000 on Electrical Repair
Donald and his wife were enjoying a quiet evening at home in Altura, Minnesota, when the lights and television suddenly went out. Donald quickly noticed that while some lights were still on, others were not. Suspecting an issue with their 240-volt service, he checked...
Municipals Seeking Federal Funds to Address Lead Service Lines May Benefit from PPPs
The dangers of lead exposure are well understood, and replacement of lead water service lines is a key factor in limiting this exposure. The Bipartisan Infrastructure Law has earmarked $15 billion for lead pipe replacements; however, that figure is considerably short...
Gas Plan Saves Customer Money and Peace of Mind
When Lynda T. from Tyler, Texas, was hospitalized for a brief period, her daughter diligently checked on her house to ensure its safety. Everything was fine until one day when her daughter entered the house and immediately detected the smell of gas on the first floor....
Hixson Utility District’s Bad Debt from Leaks Reduced with ServLine – Partner Testimonial
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn how the utility's bad debt was reduced when the ServLine program paid for residents' water...
Hixson Utility District’s Customer Service Improvement with ServLine – Partner Testimonial
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn about the excellent customer service the district's residents have received from the...