Utilities in the US are in the midst of the most challenging yet potentially exciting time in their long history. The combination of deregulation and increased efficiency is causing utilities to look inward at how they can strengthen customer relationships. A white paper by California Public Utilities Commissioner Emeritus Timothy Alan Simon suggests that, as part of increasing customer engagement, utilities can offer value-added services, such as moving assistance and home repair services. In the case of home repair services, this is an opportunity for the utility to provide a solution to their customers.
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