We saw a lot of changes to the call center and customer experience landscape in 2018. Cloud communications and virtual agents were on the forefront of everyone’s minds, and social media was more important than ever. 2019 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence.
SearchEnhancing Member Engagement and Loyalty Webinar
We are proud to present this webinar hosted by Touchstone. Discover new ways to build stronger relationships with your members through this incredible event! In this ever-evolving energy landscape, many cooperatives are discovering that value-added services are...