Mid-June on the East Coast typically marks the beginning of hotter summer weather, and this year it was no different for Kenneth L. of Fort Washington, Maryland. But to his surprise one June morning, his air conditioning stopped blowing cool air out of the blue.
“As homeowners, we all know that these things happen both unexpectedly and often at the worst possible times,” Kenneth said. “I’m retired and home most of the time. So, between the hot weather and residual smoke from the wildfires up in Canada, not having air conditioning at that time would have been dangerous for my health.”
Luckily, Kenneth enrolled in one of HomeServe’s repair plans that includes coverage on home heating and cooling systems. He called up HomeServe’s Operations Center and was promptly connected with a specialist who helped him to coordinate the repair.
“From the first moment of the first call, all of HomeServe’s representatives that I interacted with were extremely courteous, helpful, and maintained empathy for my situation,” said Kenneth. “I felt completely heard by HomeServe, and they went above and beyond to assure that my needs were being met.”
A reliable and local member of HomeServe’s contractor network, Climate Control Systems, was dispatched to Kenneth’s home. Upon inspection, they determined a host of problems with the air conditioning unit, most notably leaks in the coils and a broken air handler. The call was made that it needed to be completely replaced. The job that followed was large, and used up Kenneth’s yearly maximum benefit limit along with some extra out of pocket funds. Soon enough though, his air conditioning was back up and running – just in time for the thick of the summer season.
“I felt completely heard by HomeServe, and they went above and beyond to assure that my needs were being met.”
“Climate Control Systems could not have been more efficient and professional,” Kenneth recalled. “I was so pleased with their service – they completed the job quickly, and even cleaned up after they finished the work.”
This was the first time Kenneth had to take advantage of his repair plan with HomeServe. He initially enrolled in April 2022 after doing some research online. He felt that the potential benefits in a time of need far outweighed the affordable cost of the plan. Now, he says, he knows he made the right call.
“The excellent customer service I received from HomeServe completely exceeded my expectations – and I’m telling you this as I sit in my home enjoying a working air conditioning system,” said Kenneth. “The representatives made me feel valued as a customer, the job was completed promptly, and to top it all off, I saved myself over $1,500. That’s a win, win, win for me.”
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