The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain priceless information. Everybody knows that. What’s a bit more difficult to know is how to extract hidden nuggets of knowledge in speech and turn them into practical information for consumer-facing agents.
SearchMelted Wiring Poses Fire Hazard to Retiree
When the lights in her Georgia home went out, Shela didn’t panic. She knew she could trust HomeServe to fix the problem for her. Shela has saved more than $5,000 with more than a dozen repairs in the past five years through her emergency home repair plans from...