According to research conducted by The Quality Assurance & Training Connection (QATC), the average annual turnover rate for agents in US contact centers ranges between 30-45 percent, which is more than double the average for all occupations in the U.S.
SearchNew HomeServe Survey Shows Growing Number of Homeowners Face Home Repair Emergencies
NORWALK, Conn.--(BUSINESS WIRE)--HomeServe’s latest State of the Home Survey – now in its 15th edition – dealt up a double dose of bad news: The highest percentage ever of Americans (75%) reported having a home repair emergency over the past year while, at the...