More than a dozen NLC Service Line Warranty Program Utility Service Partners by HomeServe employees joined more than 200 other local business people and Seneca Valley Schools pupils and volunteered their time to help re-build an...
Public-Private Partnerships
James C. Hunt Former Councilmember Clarksburg, Wv
“This program has been available to Clarksburg’s residents for nearly two years, and it’s a real winner. Resident satisfaction is high and it’s a lot easier to tell citizens about this great new service rather than explain why they are on the hook for costly repairs.”
— James C. Hunt
— Former Councilmember
— Clarksburg, WV
Michelle Duff City Clerk Thornton, LA
“Many of our residents are income restricted and the cost to repair a service line could be devastating, and the City wanted the residents to have a low cost option for such repairs. The City’s decision was made through the experience of other communities with SLWA. All input was positive! As the City Clerk, I personally have heard from a handful of citizens that participate in the warranty program and have used the warranty for repairs. All have given positive feedback from their experience.”
— Michelle Duff
— City Clerk
— Thornton, IA
Bryan Long, City Manager, Lawton, OK
The program payouts have been huge for our homeowners; over $230,000 in water and sewer line repairs alone in 24 months. It really illustrates the fact that the program is responsive.
Bryan Long
City Manager
Lawton, OK
Ruth Volbre, Assistant City Administrator, Berwyn, IL
The majority of the homes within our municipality are from the early 1900’s with the original service lines. The city heard the need of this insurance from residents. High quality of customer service, reasonable prices, and use of locally licensed plumbers. SLWA offers a good product and quality customer service to Berwyn’s residents.
Ruth Volbre
Assistant City Administrator
Berwyn, IL
Kurt Bookout, Public Utilities Director, El Dorado, KS
SLW of America has done exactly what they claim and we have heard nothing but praise from our citizens for the program. The benefit for our City Sewer Department is fewer call-outs; because the homeowners’ failing service lines are finally getting fixed. Local plumbers embraced the program and I have heard nothing but positive comments from them. I whole-heartedly endorse the NLC-USP program and feel it will continue to be a valuable approach to proactively addressing the problem of decaying water and sewer infrastructure.
Kurt Bookout
Public Utilities Director
El Dorado, KS
Water Conservation: Partnering With Ratepayers To Reduce Costs
Potable water is valuable and requires time, labor and resources to produce and deliver to ratepayers, and water utilities are expected to maintain a constant, clean supply with aging infrastructure and rates that are less than ideal. We’ve looked at recouping costs...
Three Things Local Officials Should Know About Water Infrastructure
Today, local officials face a problem decades in the making: aging water infrastructure systems and the costs of repair and replacement. Much of the country’s one million miles of water lines are approaching — or have already exceeded — the end of their usable...
Three Ways P3s Can Benefit Your Community
The Trump administration has proposed expanding the U.S. Department of Transportation Private Activity Bond program, encouraging the development of public-private partnerships (P3s) in transportation projects. While P3s do not work for all communities or all types of...
Tucson Park Enhancements Financed By NLC SLWP
Municipalities that partner with the NLC Service Line Warranty Program receive a revenue share from policies sold that can be dedicated to a wide variety of beneficial community programs. The City of Tucson, Arizona utilizes the funding to improve the city’s public...
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Recent Posts
NLC Service Line Warranty Program Partner Testimonial – Vince Williams, Union City, Georgia
NLC Service Line Warranty Program Partner Testimonial from Vince Williams.
Solutions for Municipalities and Residents
Solutions for residential customers’ water, sewer and interior plumbing line issues can help fund important initiatives while also increasing customer satisfaction and goodwill. Support homeowners and improve engagement with aging infrastructure, water conservation,...
The Hidden Cost of Water Leaks Explained
The ServLine Leak Protection Program helps protect the water provider and customers from the unexpected cost of a service line leak, including recapturing lost revenue and bad debt. In addition, the effort involved in leak adjustment administration is taken on by the...