When Steven M. of Hartland, Wisconsin, saw a Thanksgiving promotion at a local auto dealership for hybrid vehicles, he saw an opportunity to save money, both on the initial purchase of the vehicle and on fueling it, and at the same time help the environment....
The town of Oceanside, New York typically only sees a few severe storms every year. So, when local resident and homeowner Tom W. noticed his lights flickering sometimes this past summer during some high winds, he made a mental note to investigate further if it...
Linda O. sprung into action when her tenants called her about an electrical outage in the home. Linda O. is a property owner, and as a landlord her biggest priority is to ensure her tenants are happy and safe in the place they call home. And even though Linda lives in...
Climate change spells lowered efficiency, increased expenses and more outages – the only thing customers dislike more than rate increases – and as the demand for energy increases, the problems around climate change only loom larger. The decade between 2000 to 2010 was...
On a sunny March day in Aurora, Colorado, Robert Z. noticed that it felt a bit drafty in his home. Upon further investigation, he quickly realized his furnace was not running, and despite his best efforts, it wasn't kicking back on. Although his furnace was not...
Your customers' safety, comfort and convenience are dependent on electric power, however, power outages are inevitable. HomeServe offers home protection plans that help expedite reconnection and even help cover damage from weather related incidents so that your...
Low- and Middle-Income (LMI) households have historically faced obstacles to becoming more energy efficient, despite the outsized impact efficiency measures would have for this population. Low-income households pay more than 7 percent of their income on energy bills,...
A quarter of all U.S. households and two-thirds of low-income households have high energy burdens, meaning they spend more than 6 percent of their annual income on energy costs, and two out of five low-income households have severe energy burdens, meaning that they...
Customer Service Approach The front line for HomeServe’s outstanding service delivery to customers is our award-winning contact center, where 640+ U.S.-based in-house agents handle over 3.7 million incoming calls per year. Our call center employs comprehensive agent...
Climate change has increased average temperatures, increased the occurrence and length of heat waves, increased drought conditions and increased extreme one-day precipitation events, and those conditions have stressed an already aging electrical grid, causing power...
When returning to her home after spending six weeks in Italy, Ms. Coty noticed a faint gas smell coming from her old stove and fireplace. Ms. Coty called a plumber she had recently used, but he could immediately see that she had other issues and began to tally up a...
While it’s intuitive to link the warming of the planet with hotter and longer heatwaves, longer droughts, more wildfires, and heavier rain, the link is less obvious when it comes to an increase in extreme cold events across North America, particularly in areas that...
Kingwood, Texas, resident George R. thought it would be smart to invest in a generator for his home after some extreme weather in recent years. The installation team planned to use a branch off of the gas fuel line that ran from his house to his pool heater. But when...
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